Olivia Pera Email & Phone Number

Napa, Ca, Us

Napa Valley, California

• Assisted with operations of all 13 training camp practices, reaching 37,980 fans averaging 2,922 fans per practice• Assisted with player autograph sessions, sponsorship activation zone, and VIP hospitality tents • Managed the check-in and supervision of the 5 Hospitality tents which held numerous corporate sponsors, VIP's, family and friends of players and other Ram's personnel • Communicated with Rams Corporate Partnership team, Community Engagement team, and Marketing team to activate all fan-based initiatives• Worked closely with all Rams departments to meet the overall objectives of Training Camp • Directed and supervised our fan activation area, which included corporate sponsors like Unify, and other promotional activities and giveaways to the 37,980 fans that came to UCI

San Rafael

• Cold-called 3000+ previous campers in the volleyball and field hockey departments two weeks prior to startdates throughout summer, yielding 356 registrations and approximately $46,000 in revenue• Constructed comprehensive customer dataset in Excel by aggregating 72 sold-out camp reports with clients, allowing for customer retention modeling• Managed all 6 social media platforms for the Volleyball and Field Hockey department, posting daily, engaging with customers, monitoring the Internet for related topics• Constructed surveys for all 100+ Field Hockey and Volleyball camps, analyzing the data to ensure camper retention the following year• Managed inventory for 210 Nike-sponsored camps by consolidating weekly merchandise reports and analyzing trends, leading to effective resource allocation and sufficient equipment at each location• Secured 100% of background checks from directors and coaches at volleyball camplocations via weekly email reminders, ensuring safety and satisfying parental concern for over 8,000 campers

San Diego

• Updated the SalesForce database for all clients• Assisted with client account reports, meeting preparation, and scheduling• Maintained a professional environment and handled multiple duties, including answering phones and scheduling appointments• Reviewed and organized client accounts and contacted clients when requested took necessary actions to update them

• Handled cash and credit transactions in high-volume, fast-paced department store• Addressed and resolved shopper complaints and processed merchandise returns• Supervised sales floor and re-shelving of clothing and accessories• Organized backroom and inventory and restocked when necessary • Educated guests regarding Lululemon products and vision, maintain and expand status as a technical product expert

Mill Valley

• Handled cash and credit transactions in high-volume, fast-paced department store• Addressed and resolved shopper complaints and processed merchandise returns• Received Employee of the Month award July 2015, was promoted to Assistant Manager July 2016• Organized backroom and inventory and restocked when necessary