-Responsible for guiding 2 and 4 hour long trail rides of 10+ guests -Capable of maintaining records related to feeding, vaccinations, and farrier schedules which improved the health of our herd of 140+ horses-Communicated our rules and policies with the public to ensure the safety of both the horses and guests-Experienced in administering first aid treatments for minor injuries sustained by animals or people

-Managed and oversaw all day-to-day operations and overall studio performance.-Maintained accurate records using established sales and tracking systems to properly manage and exceed all sales and operational budgets.-Helped create an annual marketing plan for social media, digital/print marketing, and community events-Ensured all Front Desk systems and studio practices/processes are adhered to, including member check-in, telephone inquiries, payment handling, delinquent account procedures, and customer care calls

-New Membership Sales-Timely outreach to new leads-Shared in depth knowledge of F45 training sessions and overcoming objections-CRM System Administration-Ensured the sales performance of the studio is meeting goals

-Managed a fleet of vehicles-Took care of customers-Developed marketing strategies -Built relationships with customers and coworkers-Completed intern projects and engaged in some friendly competition with peers

• Prepared professional business correspondence, including letters, invoices, and basic contract language.• Prepared client binders Managed high volume of data input with near-perfect accuracy.• Helped project managers coordinate resources and paperwork necessary to complete assignments.• Created positive relationships with office personnel and customers, strengthening connections and improving communication.• Eliminated security risks by shredding old records and confidential information.• Managed office paperwork, including scanning documents and routing businesscorrespondence.• Collected payments, issued receipts and updated accounts to reflect new balances.• Made orders for new office supplies based on demand and budgetary restraints.• Updated financial, customer and business records with accurate information eachday, preventing data loss and keeping files current.• Dispersed incoming mail to correct recipients throughout office.• Monitored calendars and scheduled appointments based on availability andestablished load limits.• Created PowerPoint presentations used for diverse business needs

• Wrote social media content to increase engagement with customers.• Oversaw social media and digital marketing strategy to increase brand exposure andaudience engagement.• Developed creative digital content and unique campaigns to drive brand exposure.• Tracked and analyzed social media and online marketing initiatives.• Directed social media and digital marketing strategy and initiatives to promote brandbuilding, guest retention and revenue-focused activities.• Posted new content for products and services when managing marketing and releasecalendars.• Generated interest for new and upcoming product and service releases by managingsocial media accounts.• Utilized platforms such as Twitter and Facebook to promote products, services andcontent.• Proposed innovative storylines for digital content and developed unique campaignsto promote brand engagement.• Oversaw social media accounts and image licensing.• Collaborated with social media influencers such as top musicians, athletes,companies and press to drive brand optimization.

• Resolved concerns using strong communication and conflict management skills combined with expert sales abilities.• Increased revenue with proactive follow up on previous purchases and maintaining contact with frequent customers.• Created memorable customer experiences by offering personalized sales support.• Clarified customers' questions about products, prices, and availability.• Improved sales by reaching out to potential members when they first entered thestudio •Trained new sales associates, giving them all the information they need to do this job well.

• Helped support team goals by assisting with cleaning tasks, customer needs, and supply replenishment.• Created warm and welcoming atmosphere by promptly greeting customers and addressing needs.• Operated cash register, collected payments and provided accurate change.• Maintained ideal presentation standards with customers, keeping appearance cleanand using professional language.• Cleaned and sanitized work areas, utensils, and equipment.• Supported team productivity by restocking supplies and completing checklists duringslow periods.• Educated customers on beverage menu items and provided samples of daily brews.