Olivia Robertson Email and Phone Number

- Worked in a large team to manage and maintain university property to a high standard.- Reported to the porters each morning to delegate tasks and complete high volumes of work.- Aided in the creation of the campus larder to help students who struggle financially during the cost-of-living crisis.

- Responsible for all promotion of St. Andrews University’s annual LGBTQIA+ ball, gaining valuable leadership and organisational skills.- Used Programmes such as Canva, DaVinci Resolve and Adobe Photoshop to create inclusive, exciting visual media for advertising.- Lead communication with customers, collaborators and performers on Instagram and Facebook, fostering exceptional inter-personal relationships between key personnel.- Directed committee and performer photo-shoots, adhering to the event’s theme and adapting my ideas to showcase the talent and potential of my team members.

- Lead communication with collaborators, sponsors, club members and the national club network on WhatsApp, Instagram, and Facebook, maintaining excellent professional relationships and procuring new connections.- Directed social media marketing, ensuring that posts adhered to the national club’s guidelines whilst incorporating relevant original and creative ideas to establish the St. Andrews club as its own distinct entity.

- Provided support to independent contractors on short-term notice in a wide range of roles such as retail, bartending, wine waitressing, kitchen porting and stewarding.- Researched and adapted to a variety of venues and events, such as weddings, race days, sports games, festivals, and seasonal markets. Ensured an in-depth knowledge in all environments to provide exceptional service.

- Excelled as a well-rounded member of staff capable of delivering a wide range of services to an impeccable standard, such as cocktail bartending, managing the cloakroom, kitchen waitressing, club hostessing, glass washing, and managing stock.- Responsible for posting social media content onto Instagram, networking with potential DJ’s and entertainment acts, engaging with followers, and advertising the venue to appeal to new customers, maintain relationships with collaborators and build a recognisable brand image.- Managed events such as hen parties, cocktail masterclasses, pub quizzes and drag bingo. Showcased my personality and engaged with all guests to ensure a personalised experience.- Provided excellent customer service to all patrons and facilitated relationships with regulars to offer the most enjoyable customer experience.- Provided exceptional bar training to new members of staff to strengthen the abilities of our team and kindly address any struggles or concerns.

Produced and hosted a weekly lunchtime radio show exploring a different genre of film each week.- Hand-picked specialised guests with valuable insights into each week’s genre, ensuring that they felt comfortable and welcomed in the studio.- Wrote discussion points, engaged with listeners, and conducted research for the topic of each episode.

- Used Programmes such as Canva, DaVinci Resolve and Adobe Photoshop to create unique, engaging graphics.- Collaborated creatively with the marketing team to communicate the campaign’s mission.- Worked along-side the head of PR to maintain a strong, consistent image across all posts on Instagram and Facebook.- Procured and reliably adhered to a tight posting schedule.

- Fostered solid relationships with new students, offering advice and support as they adjust to life at university.- Maintained a current and extensive awareness of appropriate modes of contact within the university, as well as helplines, specialised programmes, and local support schemes.- Exercised consistent communication throughout the year via email and social media.

- Performed restaurant cleaning tasks such as mopping, sanitising surfaces, checking stock quality and bathroom checks to the highest possible standard, assuring all hygiene standards were met.- Minimised service delays by cultivating excellent communication with kitchen staff.- Ensured a high level of customer service by retaining an in-depth knowledge of menu items, stock, utilities, and equipment.- Aided the training of new employees to ensure that they were comfortable and familiar with company standards, equipment, and technology.- Delegated tasks fairly between a large team to ensure excellent working relationships and efficient teamwork.- Responsible for running all front of house tasks (such as drive-through headset, window service, front till, cooking fries, composing drinks and deserts) independently during early morning and late-night shifts.

- Responsible for creating and upkeeping customer databases and financial spreadsheets.- Organised rotas for animal feeding, walking and play times.- Completely transferred all administrative information from paper onto Microsoft computer software.- Enthusiastically completed physically demanding tasks such as cleaning cages, walking dogs, playing with energetic animals, and washing the animals. Intuitively attended to all animal’s individual personalities and behaviours.- Maintained a high awareness of safety hazards and regulations to prevent workplace incidents during high-risk activities.- Represented the organisation during visitor and customer tours, exemplifying an in-depth knowledge of the premises and all procedures. Procured relationships with all animal owners and ensured them that their animals were in the best hands possible.