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Olivia Shum Email & Phone Number
Process Improvement Lead
at
nbn® Australia
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 100%
Current company
Role
Process Improvement Lead
Location
Greater Melbourne Area, Australia, Australia
Who is Olivia Shum? Overview
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Quick answer
Olivia Shum is listed as Process Improvement Lead at nbn® Australia, based in Greater Melbourne Area, Australia, Australia. AeroLeads shows a matched LinkedIn profile for Olivia Shum.
Olivia Shum previously worked as Lead Business Analyst at Victorian Managed Insurance Authority and Delivery Lead - Architecture Hub at Seek. Olivia Shum holds Mini Mba from Australian Institute Of Management.
Company email context
Email format at nbn® Australia
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nbn® Australia
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Profile bio
About Olivia Shum
A business process architect and continuous improvement professional with experience in delivering enterprise wide transformation projects across Energy, Telecommunications, Water, Finance and Government sectors (with clearance). Able to challenge the status quo to re-imagine and re-design processes that champion a simple way for customers resulting in positive NPS shifts and millions in savings for the business. A strong advocate for the end-to-end impact of solutions to balance fulfilling customer value, simplicity for employees and meeting business needs.
Listed skills include Six Sigma, Stakeholder Engagement, Stakeholder Management, Process Modeling, and 25 others.
Current workplace
Olivia Shum's current company
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12 roles
Olivia Shum work experience
A career timeline built from the work history available for this profile.
Lead Business Analyst
Delivery Lead - Architecture Hub
Nov 2023 - Apr 2024
Lead Business Analyst (Architecture/Security/Transition Projects)
Dec 2021 - Nov 2023
Process Design Lead
Led a design team within a Federal Government Agency Transformation Program to revolutionise operations by implementing a new technological platform and modernising processes.
May 2021 - Dec 2021
Senior Process Consultant
Led a team to create a process maturity uplift roadmap within Customer Markets.
Nov 2020 - Jan 2021
Process Architect
Governing end-to-end process design and augmentation in Transformation, Customer Journey, Improvement and Compliance projects.
Dec 2019 - Jul 2020
Business Process Architect
Process lead within the Order to Activate stream of Telstra's flagship transformation program, Global B2B Digitisation. The program drastically simplified holistic technological offers for business customers, increased self serviceability, drove process automation and reduced delivery timeframes.
Jul 2018 - Nov 2019
Senior Business Architect
A pivotal role in creating a holistic end-to-end as-is and to-be/target operating model for Melbourne Water with the views of process, organisational structure, people capability and system technology to enable better business decisions to achieve strategic goals.
Apr 2017 - Jun 2018
Business Architecture Manager (Acting)
Head of one stream of work within the Integration and Simplification Program tasked to remove red tape and bureaucracy in Melbourne Water by creating a holistic end-to-end as-is and to-be/target state of how Melbourne Water operates (process, structure, people capability and system technology). Insights gained were used to challenge the business to remove.
Jan 2017 - Sep 2017
Business Process Analyst
A multi-faceted position to build, drive and support a continuous improvement culture within Melbourne Water by employing the four strategies of (1) uncovering the need for improvement through Business Architecture review, (2) training staff to practice Lean philosophy in improvement projects, (3) providing coaching support as staff learn to become.
Oct 2015 - Apr 2017
Process Improvement Project Lead / Technical Lead
A Project Lead within the Business Process Centre of Excellence (BPCoE) team that championed improvement projects and fostered a continuous improvement culture within the organisation.
Nov 2010 - Jan 2014
Team & coworkers
Colleagues at nbn® Australia
Other employees you can reach at nbn.com.au. View company contacts →
MJ
Mark Jones
Colleague at Nbn® AustraliaGreater Melbourne Area, Australia
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TS
Terence Soetedja
Colleague at Nbn® AustraliaMelbourne, Victoria, Australia, Australia
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SK
Saurabh K C
Colleague at Nbn® AustraliaGreater Melbourne Area, Australia
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JW
Jane Witter
Colleague at Nbn® AustraliaGreater Sydney Area, Australia
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MH
Matt Heaver
Colleague at Nbn® AustraliaAberglasslyn, New South Wales, Australia, Australia
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BT
Brooke Thurbon
Colleague at Nbn® AustraliaGreater Brisbane Area, Australia
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VK
Varun Kumar
Colleague at Nbn® AustraliaGreater Sydney Area, Australia
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KW
Kathryn Whitehead
Colleague at Nbn® AustraliaGreater Melbourne Area, Australia
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JM
Joe Mensah
Colleague at Nbn® AustraliaSydney, New South Wales, Australia, Australia
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ET
Evan Toon
Colleague at Nbn® AustraliaGreater Brisbane Area, Australia
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Mark Jones
Colleague at Nbn® AustraliaGreater Melbourne Area, Australia
View →
TS
Terence Soetedja
Colleague at Nbn® AustraliaMelbourne, Victoria, Australia, Australia
View →
SK
Saurabh K C
Colleague at Nbn® AustraliaGreater Melbourne Area, Australia
View →
JW
Jane Witter
Colleague at Nbn® AustraliaGreater Sydney Area, Australia
View →
MH
Matt Heaver
Colleague at Nbn® AustraliaAberglasslyn, New South Wales, Australia, Australia
View →
BT
Brooke Thurbon
Colleague at Nbn® AustraliaGreater Brisbane Area, Australia
View →
VK
Varun Kumar
Colleague at Nbn® AustraliaGreater Sydney Area, Australia
View →
KW
Kathryn Whitehead
Colleague at Nbn® AustraliaGreater Melbourne Area, Australia
View →
JM
Joe Mensah
Colleague at Nbn® AustraliaSydney, New South Wales, Australia, Australia
View →
ET
Evan Toon
Colleague at Nbn® AustraliaGreater Brisbane Area, Australia
View →
6 education records
Olivia Shum education
Mini Mba
Six Sigma Black Belt
Project Management Institute
Applied Business Architecture
Enterprise Architects
Introduction To Enterprise Architecture
Open University Australia
Lean Six Sigma Green Belt
Amp
Bachelor Of Marketing (With Distinction)
FAQ
Frequently asked questions about Olivia Shum
Quick answers generated from the profile data available on this page.
What company does Olivia Shum work for?
Olivia Shum works for nbn® Australia.
What is Olivia Shum's role at nbn® Australia?
Olivia Shum is listed as Process Improvement Lead at nbn® Australia.
Where is Olivia Shum based?
Olivia Shum is based in Greater Melbourne Area, Australia, Australia while working with nbn® Australia.
What companies has Olivia Shum worked for?
Olivia Shum has worked for Nbn® Australia, Victorian Managed Insurance Authority, Seek, Bureau Of Meteorology, and Accenture.
Who are Olivia Shum's colleagues at nbn® Australia?
Olivia Shum's colleagues at nbn® Australia include Mark Jones, Terence Soetedja, Saurabh K C, Jane Witter, and Matt Heaver.
How can I contact Olivia Shum?
You can use AeroLeads to view verified contact signals for Olivia Shum at nbn® Australia, including work email, phone, and LinkedIn data when available.
What schools did Olivia Shum attend?
Olivia Shum holds Mini Mba from Australian Institute Of Management.
What skills is Olivia Shum known for?
Olivia Shum is listed with skills including Six Sigma, Stakeholder Engagement, Stakeholder Management, Process Modeling, Influence At All Levels, Business Process Re Engineering, Agile Methodologies, and Change Project Management.
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