Olivia Smith Email & Phone Number

Sanctuary Point, Nsw, Au

Nowra Hill, New South Wales, Australia

- Report to Operations Manager- Coordinate and manage the “Merchant” customer service team to ensure optimal customer service is provided to various customer service groups - Organise and animate team meetings - Provide assistance to team members who are experiencing difficulties in their duties- Delegate different customer service duties to team members to ensure a faster and smoother flow of operation - Act as the liaison between Operations manager and the customer service team members to ensure smooth communication and settling of grievances- Resolve customer requests, questions and determine best use of resources- Liaise between customers, end-users, suppliers and area sales representatives- Coordinate export sales activities (process and manage quotes, export documentation, liaise with international customers)- Create and implement work procedures that will enhance organisation, operating procedures and standards- Participate in trade shows as required- Professionally respond to all customer inquiries with a focus on customer satisfaction- Handle product, pricing and availabilityqueries from customers- Process and manage quotes and orders- Provide pricing and delivery information- Resolve customer requests, questions and determine best use of resources- Liaise between customers, end-users, suppliers and area sales representatives- Resolve customer requests, questions and determine best use of resources- Liaise with freight companies- Handle all export enquires, quotes, orders, shipments and any end of sales requirements - Quotes follow up

- Professionally respond to all customerinquiries with a focus on customersatisfaction- Handle product, pricing and availabilityqueries from customers- Process and manage quotes and orders- Provide pricing and delivery information- Resolve customer requests, questions and determine best use of resources- Liaise between customers, end-users,suppliers and area sales representatives- Resolve customer requests, questions and determine best use of resources- Liaise with freight companies- Handle all export enquires, quotes, orders, shipments and any end of sales requirements - Quotes follow up

Nowra, New South Wales, Australia

- Make showroom appointments- Product selection.- Finalise Quotations and send to clients for approval- Liaise with suppliers- Liaise with architects and designers and builders- Attend product training with suppliers - Customer service calls and complaints- Pursuing debtors as required- Return of cancelled orders to suppliers- Assist the team in maintaining the cleanliness of the showroom when required- Data Entry

Huskisson, New South Wales, Australia

▪ Supervisor▪ Barista▪ All rounder▪ Night waitress▪ Social media editor

Cronulla, New South Wales, Australia

(Additionally Strawberry Fair Café)* Management position* Staff trainer* Supervisor* Head barista* Kitchen hand* Social media editor* All rounder* Customer service* Ordering of produce* Payment of produce* Payment of staff* Interviewing, assessing and hiring of staff

Answering phones, booking appointments, sorting documents, mail, completing tax documents, other general cleaning duties.

Makeup artist, fragrance sales girl, events model

Certificate, Creative And Critical Thinking

Mate To Manager Sy 8-1-2024, Business Administration And Management, General

The Mate to Manager short course explores the challenges and opportunities you’ll face as you navigate the transition from contributing.

Statement Of Attainment, Construction Materials And Work Health And Safety

Statement Of Attainment In Medical Administration Skills, Medical

- Produce digital text documents - Interpret and apply medical terminology appropriately - Apply the principles of confidentiality.

Certificate 4 Business

Certificate 2 Retail Makeup & Skincare, Permanent Cosmetics/Makeup And Tattooing

skin analysis, skincare knowledge, skincare application, makeup application, makeup knowledge