Olivia Wilson Email & Phone Number

Greater New York City Area

Call Center- IQ is the international online network and content resource designed exclusively for senior-level customer management executives. We are dedicated to creating a learning environment for sharing ideas, best practices and solutions within the customer management arena across a wide variety of industries. Through interactive formats such as webinars, Online Event Summits, quarterly research reports, video features podcasts, white papers, in-depth articles, and blogs, Call Center-IQ facilitates complimentary access to a wealth of relevent content to provde our opt-in members with the tools and resources to perform more effectively and efficiently in their roles. At the same time, we provide vendors with multiple platforms to depict themselves as thought leaders as well as provide valuable lead generation programs.

* Created and monitored budgets/P&L* Established short-term and long-term strategies. * Built brand's first digit6al edition in 2008 producing new revenue stream, increasing circulation with 6,000 opt-in BPA subscribers, decreased exspenses plus delivered added value to print advertisers* Partnered with associations and universities to implement new revenue initiatives* Established industry's first Corporate Social Responsibility Awards* Established several new digital platforms to increase revenue and reader satisfaction

Directed all sales activities with staff of four sales managers plus Marketing Manager. Diversified duties included training sales staff, extensive travel to major accounts such as Anheuser-Busch, Kraft, General Mills creating unique marketing concepts to boost sales in print, custom publishing, digital media, face-to-face events. ▪ Established weekly three month forecast outlook for all platforms▪ Created PowerPoints and presented State of the Grocery Industry to Fortune 500 ▪ Sold and executed brand’s first Webcast to IBM for $25,000▪ Sold and executed brand’s first “Virtual Trade Show” to IBM for $110,000▪ Created new custom research “Executive Insight” category study yielding $25,000 in revenue for each projectsold

Created and sold sponsored travel agent training programs and rich custom projects delivering $5.1 million annually.▪ Sold $250,000 training program to Cayman Islands▪ Sold $125,000 training program to Millennium Hotels

* Directed all sales activities with staff of 14 for Travel Weekly* Established website "Travel Weekly Crossroads"* Trained all sales staff* Responsible for sales efforts of annual directory "Official Cruise Guide:* Established $3 million Custom Publishing Department* Created custom publishing training program "Seminars in Print"