Olivia Bennett Email & Phone Number

United States

Pagaya / Darwin Homes

Remotely managed and coached a team of renovation coordinators. Bridged communication between field teams, vendor management, procurement, other leads, and renovation coordinators, building new relationships, enforcing SOPs, and finding best fit solutions for non-standard situations in a rapidly changing environment.

Throughout multiple title changes, coordinated internal and external customer communication throughout the execution of concurrent custom projects. Designated as the main point of contact for both internal and external customers when navigating client feedback. Responsible for creating an environment in which all feedback was heard, fairly measured, and realistic expectations were set for all stakeholders. Successfully managed a CX technical team of seven both in person and remotely, collaborating cross-departmentally to directly support the high growth of a national sales program. Built and maintained training materials and quality management documentation (SOPs). Worked with domestic and international stakeholders to streamline processes, implement changes seamlessly, as well as, consult on and quality test software. Constructed knowledge base and cross-team customer flow for a newly acquired SaaS, allowing for a smooth transition internally and externally.

Orlando, Florida Area

Ossur Custom Fabrication Facility

Orlando, Florida

obralterphotography.smugmug.com

Winter Park, Fl

Involved coordinating local and international photo shoots for hotels, resorts, and weddings. Responsible for equipment organization and acting as client/model liaison and second photographer. Completed photo editing, design concepts, and delivery of product to clients in a timely manner. Coordinated the successful execution of wedding ceremonies, client communication, group organization, and various administrative responsibilities.

Orlando, Florida Area

Began in the stores as a shift manager and trainer, but worked my way up to the corporate office as a graphic designer and photographer. I remained in the store one day a week to remain closer to the customer base and act as a liaison between the corporate office and customer facing environment. Worked on a deadline-based project schedule, coordinated and executed photo shoots, created print materials, labels, web imagery, and email media.

Orlando, Florida Area