Olivia Graf Email & Phone Number

-Actively engage with clients to understand their needs and preferences, building strong relationships based on trust and mutual understanding.-Provide exceptional support and guidance to clients, helping them navigate Lampire's product and service offerings to meet their specific requirements.-Identify and address client concerns or issues promptly and effectively, working closely with internal teams to find solutions that ensure client satisfaction.-Maintain a deep understanding… Show more -Actively engage with clients to understand their needs and preferences, building strong relationships based on trust and mutual understanding.-Provide exceptional support and guidance to clients, helping them navigate Lampire's product and service offerings to meet their specific requirements.-Identify and address client concerns or issues promptly and effectively, working closely with internal teams to find solutions that ensure client satisfaction.-Maintain a deep understanding of Lampire's extensive product and service catalog, staying updated on industry trends and developments to offer informed recommendations to clients.-Demonstrate excellent written and verbal communication skills, ensuring clear and professional interactions with clients and effective communication of their feedback and needs to internal teams.-Serve as an advocate for clients within the organization, ensuring their interests are considered and respected in decision-making processes.-Develop strategies and initiatives to enhance client retention, actively seeking opportunities for upselling and cross-selling while maintaining client satisfaction.-Stay informed about industry trends, competitor activities, and market dynamics, sharing insights with the team to help shape Lampire's strategy.-Work closely with cross-functional teams, including sales, marketing, and product development, to align client relations efforts with company goals and initiatives.-Stay current with industry best practices and customer service trends, constantly seeking opportunities for personal and professional growth. Show less

833 N Krocks Road, Unit 103, Allentown Pa 18106

Identified underperforming metrics and generated strategic solutions that leverage existing tools, programs and resources.Ensured adherence to all Ulta Beauty policies, procedures and standards, including merchandising and visual updates.Protected company assets and minimized loss according to store standards and operating procedures, including workplace safety, inventory control and loss prevention.

Allentown, Pennsylvania, United States

Assisted in the training of new cashiers, the cross-training of other associates, and in driving loyalty results, including credit.Supported store management by completing associate chat ins and chat outs as well as associate bag checks as needed.Ensured all resets and planograms were executed properly, set up advertising displays and arranged merchandise to highlight sales and promotional events.

West Long Branch, New Jersey, United States

-Greet all guests with friendly and prompt service -Inform guests of current promotions, events, and services within the store, promoting the Ulta Beauty Loyalty and guest service programs.-Meeting/exceeding individual sales and productivity goals-Presenting an image at all times that reflects the knowledge of the prestige cosmetic lines-Perform makeup applications, skincare analysis and product demonstrations-Book appointments for scheduled special events-Ensure all… Show more -Greet all guests with friendly and prompt service -Inform guests of current promotions, events, and services within the store, promoting the Ulta Beauty Loyalty and guest service programs.-Meeting/exceeding individual sales and productivity goals-Presenting an image at all times that reflects the knowledge of the prestige cosmetic lines-Perform makeup applications, skincare analysis and product demonstrations-Book appointments for scheduled special events-Ensure all testers within the prestige area are continuously in stock and maintained in compliance with hygiene standards-Ensure stock is always kept full within the prestige categories-Ensure all resets and planograms are correctly executed and maintained-Execute and maintain visual merchandising standards-Maintain standards of cleanliness and organization within the prestige area and Ulta Beauty color library Show less

West Long Branch, New Jersey, United States

-Greet each guest as they enter the store-Determine guest needs and answer questions concerning products-Recommend additional products based on guest interests, as well as promoting the Ulta Beauty Loyalty program-Inform guests of current promotions, events, and services, as well as booking appointments for in-store events-Serve multiple guests at one time while maintaining composure during busy or peak hours -Handle sales at the cash wrap, as well as exchanges and… Show more -Greet each guest as they enter the store-Determine guest needs and answer questions concerning products-Recommend additional products based on guest interests, as well as promoting the Ulta Beauty Loyalty program-Inform guests of current promotions, events, and services, as well as booking appointments for in-store events-Serve multiple guests at one time while maintaining composure during busy or peak hours -Handle sales at the cash wrap, as well as exchanges and returns-Ensure all resets and planograms are executed properly-Set up advertising displays and arrange merchandise to highlight sales-Participate in physical inventory preparation -Ensure the store is replenished throughout the day and merchandising all products to company standards -Participate in receiving truck shipment -Ensure overall store cleanliness -Stay informed on new and existing products in order to better serve guests Show less

Bedminster, New Jersey, United States

-Received and routed incoming calls and correspondence to promote timely communication.-Established clear and consistent administrative procedures to minimize errors and avoidable delays.-Opened, sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.

Bachelor'S Degree, Marketing

Minor in Leadership Communication

Education record