Olivia Hope Email & Phone Number

Blacksburg, Virginia, United States

-Led team as JP Account Manager in executing the JP Discovery Project for new client Lefty’s Main Street Grille by ensuring timely and successful delivery of project deliverables-Organized and coordinated weekly meetings via Outlook Calendar, including planning client visits to gather multimedia content, assigning tasks through MS Teams, and monitoring team performance to meet all project deadlines-Distributed meeting agendas with action items via Slack and document meeting minutes to ensure organization -Delivered a comprehensive Final Presentation and Strategic Plan presentation to the client and executive team, aligning project goals with client expectations

Leesburg, Virginia, United States

-Manage inventory data by organizing and maintaining product information in Excel spreadsheets -Maintain accurate employee records, organize filing system, assist with wine club release projects, order supplies and other tasks as assigned -Conduct detailed recipe costing analysis by extracting cost and product data from previous invoices to provide accurate cost management -Monitor wine bottle inventory and sales to ensure accurate inventory management and look for inaccuracies

Leesburg, Virginia, United States

-Deliver exceptional customer service by promptly addressing customer needs and ensuring satisfaction during weddings, corporate events, and other large gatherings-Collaborate with teams to organize, set up, and break down events while ensuring seamless operations, including food orders, restocking, and maintaining cleanliness-Lead small teams to improve customer service initiatives, optimizing processes and enhancing the overall guest experience at the winery and events

Irvington, Virginia, United States

-Handled customer complaints or concerns with professionalism, ensuring timely resolutions to enhance customer satisfaction-Operated the point-of-sale (POS) system, processed cash, credit, and mobile payments, and ensured accuracy in all transactions-Shared detailed knowledge of the coffee shop’s menu offerings, helped customers select drinks and food items, and promoted seasonal specials and new menu items to increase sales-Worked closely with a team of baristas and cashiers to maintain smooth operations, assist with stocking supplies, and support a positive work environment

Topping, Virginia, United States

-Vigilantly supervise swimmers, maintain constant alertness while scanning the pool deck, and enforce safety protocols to ensure the well-being of all patrons-Trained and ready to respond quickly in life-threatening emergencies, providing CPR, First Aid, and other rescue procedures as needed-Committed to maintaining a safe, clean, and well-kept pool environment, ensuring that all property and grounds are handled with care and respect

Education record

Advanced High School Diploma

Activities and Societies: Varsity Volleyball, Future Business Leaders of America, National Honor Society and Distributive Education Club.