Olivia Ius Email & Phone Number

New York, Ny, Us

Kirkland, Wa, Us

New York, New York, Us

At Via, we worked to improve transit access and power equitable mobility around the globe. As the head of Remix Partner Success, I managed and led a high performing team of Success and Renewals managers leveraging customer success best practices to expand engagement and adoption across 400+ customers worldwide. Other responsibilities included spearheading process changes, training, and enablement programs enabling the team to rapidly scale while improving quality of support and customer value, cross-functional collaboration with EPD and GTM teams to surface key trends and leverage insights to drive business and product development, owning team KPIs and reporting to C-suite, developing and maintaining internal and external customer success and education assets, and playing a leadership role in customer lifecycle, developing and maintaining relationships with users and executive sponsors.

New York, New York, Us

Remix was acquired by Via in March 2021 and I continued to help transit agencies & local governments leverage technology to streamline their planning processes. My role was a balance of internal process management, strategy development and, most importantly, meaningful interactions with every single customer to ensure consistent delivery of value.

San Francisco, Ca, Us

At Remix I helped transit agencies & local governments leverage technology to streamline their planning processes. Our platform enables planners in 350+ cities to evaluate transit systems and local infrastructure, visualize & design scenarios and make informed decisions based on demographic, financial, and equity impact analyses.

Petaluma, California, Us

Sonoma-Marin Area Rail Transit (SMART) is a passenger train and multi-use pathway project located in San Francisco’s North Bay.At SMART I worked closely with a variety of stakeholders supporting the District’s planning efforts in station access and community engagement as well as managing the permit processes for all third party access of District property.

Healdsburg, California, Us

In the tasting room I led customers through a carefully curated wine and food experience, highlighting the playful and complementary relationships among flavors. I also supported the back office in wine club management, shipments, and marketing.

As project supervisor for the international non-profit, I managed 7 Los Angeles gardens - managing volunteers, coordinating garden events, tending the plots, being available as an information resource. I was responsible for publicity coordination, program development, as well as donation and fundraising outreach.Urban Farming’s mission is to create an abundance of food for people in need by planting, supporting and encouraging the establishment of gardens on unused land and space while increasing diversity, raising awareness for health and wellness, inspiring and educating youth, adults and seniors to create an economically sustainable system to uplift communities around the globe.

Washington, Dc, Us

Crew leader and enumerator for both the housed and un-housed surveys. Performed non-response follow ups in both English and Spanish.

Master Of Planning, Social & Community Development

Bachelor Of Arts, Anthropology & Linguistics; Media, Culture & Communication Minor