Olivia Pendergast Email & Phone Number

Boston, Massachusetts, United States

· Project lead on CRM (Salesforce) implementation, reporting, and tracking of all sales, contributions, events, donor communication, and contacts that lead to data-driven decisions· Developed company-wide training materials, guides, and operational processes for Salesforce users· Executed multiple in-person and virtual events each year, attended by over 3,500 guests· Managed and scaled multiple teams globally, assisted in hiring process and staff performance evaluations· Strong project management skills to manage multiple priorities in a fast-paced environment· Development and review of company standard operating procedures (SOPs) to increase efficiencies· Identified pain points in data reporting process and made recommendations to improve accuracy by 10%· Analyze monthly statements of multiple accounts, cash flow analysis, and P&L reports• Demonstrated ability to cultivate, manage, and maintain high-impact relationshipswith corporations and high wealth philanthropic donors

Andover, Massachusetts, United States

· Prepared documents such as representation contracts, purchase agreements, and closing statements· Managed online marketing of all properties listed by advertisements, open houses, multiple listing services and other platforms· Controlled social media account to generate more leads and extend reach of all marketing initiatives

Burlington, Massachusetts, United States

· Exceptional customer service skills which resulted in repeat customers and increased revenue· Employ sales techniques to upsell and provide feedback· Excellent time management and prioritization skills· Ability to work under pressure and multi-task to improve customer experience· Flexible and adaptable to changing business demands· Attention to detail