- Implement and manage an effective coordination process, enabling scalable recruiting operations.- Partner with HR to create and process offer letters.- Coordinate and schedule interviews, ensuring an excellent candidate experience.- Oversee onboarding process, ensuring candidates are scheduled for their first week.- Contribute to process improvement initiatives for enhanced team efficiency.

- Managed intricate interview schedules for Director, Senior Director, and VP candidates, ensuring seamless coordination and a positive candidate experience.- Established partnerships with external agencies, scheduling kickoff meetings and maintaining relationships with key stakeholders to facilitate candidate introductions and scheduling.- Ensured data accuracy in Applicant Tracking Systems (Greenhouse, Jira), meticulously managing candidate profiles and job requisitions.- Maintained confidentiality when taking detailed notes during meetings, while also sharing action items and reminders.- Proactively identified bottlenecks within the recruitment process and provided thoughtful process improvements to enhance team efficiency and productivity.

- Created and compiled a comprehensive Employee Handbook, encompassing the history of the property, wine information, and cross-department standard operating procedures (SOPs).- Developed and delivered tailored training for new hires during their first week, ensuring a smooth onboarding process.- Conducted training sessions for tasting room, merchandising, and concierge staff, equipping them with the necessary skills to deliver exceptional customer experiences.- Maintained meticulous inventory management across all wine storage areas, including the wine room, tasting room, and library wines.- Oversaw shipping and receiving operations, utilizing FedEx and UPS to process orders accurately and efficiently.- Assisted with email and telephone customer service issues, addressing inquiries and resolving concerns professionally and promptly.- Actively contributed to weekly manager meetings by providing valuable feedback and positive suggestions for improvement.