Olivia Lim Email & Phone Number

Singapore

Singapore

Singapore

- Responsible for the training and development of the new hires from Guangzhou and Singapore- Assessed skill gaps and developed training courses and materials to meet identified needs

Singapore

August 2019 - Mar 2022Involved in Onboarding within Commercial Banking; Business Banking, Corporate Banking and International Entities. - Constantly delivering quick turnaround and responses while ensuring onboarding is within the bank's risk appetite and in compliance with local regulatory requirements and KYC / AML Guidelines. - Highly adaptable and able to work well independently with minimal guidance: Within 2 months of joining the new team and processes; was able to exceed my given targets and become a consistent contributor of the team. - Experienced in dealing with complex structures such as Funds, Foundations etc. March 2019 - August 2020Was involved in Customer Due Diligence (CDD) / Know-Your-Customer (KYC) for existing clients within Commercial Banking; Business Banking, Corporate Banking and International Entities. - Top Performer in the department for 4 consecutive months.- Spearheaded remediation projects; liaising with internal stakeholders to ensure timely completion.

Singapore

- Involved in Event and periodic reviews on different customer types; Business Banking, Large Corporates and International Clients, ensuring compliance with local regulatory guidelines and KYC/AML guidelines within the stipulated timelines. - Consistently hit monthly targets, achieving 99% completion rates. Top Performer across all segments in the month of July 2018. - Involved in pilot testing for new systems- Awarded with the Excellent Service Award (EXSA) 2018, Star Award- Promoted to Assistant Manager (AVP) in a short span of 1 year.

- Managed a team of 10 onshore and offshore operations processors, relating to account maintenance- Consistently met deadlines while achieving high quality output and maintaining error rate of below 5%- Worked with internal stakeholders to resolve escalated customer service issues swiftly, identifying process gaps for process improvements- Awarded with the Excellent Service Award (EXSA) 2017

- Conducted periodic reviews for existing customers, identifying gaps to perform KYC via phone for the provision of information / documents to obtain a complete understanding of customer's banking relationship.- Collaborated with and trained the offshore team in Colombo, providing feedback for improvements to process workflow, systems and to help them achieve gold standard in process workflows- Generated daily reports on CDD processes and performances- Assist in ad-hoc remediation projects for over 100 customers, relating to KYC (Know Your Customer), FATCA, Safebox, SAR and PO Box- Promoted to Assistant Manager in a short span of 15 months

Orlando, Florida Area

- Interned as part of the Disney International Program in Orlando, Florida as an F&B and retail cast member - Assisted customers with park-related requests while embedding the Disney spirit to ensure the customers have a memorable moment- Received recorded praises for exemplary guest services known as the Great Service Fanatic, an internal Disney recognition system.

Bachelor Of Commerce (Bcom), Management

- Studied in the offshore University of Adelaide campus in Singapore

Tourism And Resort Management