Olivia Markham Email & Phone Number

Jacksonville, Florida, United States

• Investigate discrepancies in claim processing and identify suspected fraudulent activity.
• Communicate with policyholders, agents, physicians, claims staff, and management.
• Research Insurance Commissioner claim complaint cases in timely manner.
• Resolve claim processing issues in accordance with policy language and guidelines.
• Train associates on disability, COVID-19 and critical illness claims.
• Prepare data for special projects in compliance with Insurance Commissioner.

Jacksonville, Florida, United States

• Adjudicated disability claims for individuals unable to work due to physical or mental disorders.
• Requested medical records to make eligibility determinations based on policy language.
• Provided support to other claims associates as needed due to work demands or absences.
• Collaborated with Appeals Team to review and resolve contractual disputes regarding decisions to deny benefits or payments.

Jacksonville, Florida Area

• Handled orders from customers and entered information into computer system.
• Checked identification to verify age requirements for alcohol purchases.
• Prepared checks with itemized breakdown and collected payment.
• Attended training program to serve alcohol responsibly and prevent underage drinking.