Olivia Markham Email & Phone Number

Jacksonville, Florida, United States

• Investigate discrepancies in claim processing and identify suspected fraudulent activity.• Communicate with policyholders, agents, physicians, claims staff, and management.• Research Insurance Commissioner claim complaint cases in timely manner. • Resolve claim processing issues in accordance with policy language and guidelines. • Train associates on disability, COVID-19 and critical illness claims. • Prepare data for special projects in compliance with Insurance Commissioner.

Jacksonville, Florida, United States

• Adjudicated disability claims for individuals unable to work due to physical or mental disorders. • Requested medical records to make eligibility determinations based on policy language. • Provided support to other claims associates as needed due to work demands or absences. • Collaborated with Appeals Team to review and resolve contractual disputes regarding decisions to deny benefits or payments.

Jacksonville, Florida Area

• Handled orders from customers and entered information into computer system.• Checked identification to verify age requirements for alcohol purchases. • Prepared checks with itemized breakdown and collected payment.• Attended training program to serve alcohol responsibly and prevent underage drinking.