William Lio Email & Phone Number

• Orchestrated seamless data transformation processes for clients, ensuring alignment with our system requirements• Proactively rectified system errors stemming from data inconsistencies, guaranteeing smooth operations and adherence to quality standards• Exceeded SLA benchmarks by resolving tickets promptly, with 95% compliance, maintaining close to 90% quality even under high workload conditions• Executed timely data updates as per client requests, enhancing accuracy and relevance of information• Provided comprehensive guidance to clients on template utilization and data requisites, fostering user proficiency and ensuring efficient data submission

Jacksonville, Florida, United States

While performing regular warehouse duties, I also have the opportunity to help guide and mentor new hires during and after their onboarding process. During my time here, I learned a myriad of things like: how to be a leader, how to solve problems related to my current process, or understanding how the company uses the metrics that they gather.

Bachelor Of Science - Bs, Data Analytics

Bachelor Of Business Administration - Bba, Business Management

Bachelor Of Science - Bs, Data Analytics