William Lio Email & Phone Number

• Orchestrated seamless data transformation processes for clients, ensuring alignment with our system requirements
• Proactively rectified system errors stemming from data inconsistencies, guaranteeing smooth operations and adherence to quality standards
• Exceeded SLA benchmarks by resolving tickets promptly, with 95% compliance, maintaining close to 90% quality even under high workload conditions
• Executed timely data updates as per client requests, enhancing accuracy and relevance of information
• Provided comprehensive guidance to clients on template utilization and data requisites, fostering user proficiency and ensuring efficient data submission

Jacksonville, Florida, United States

While performing regular warehouse duties, I also have the opportunity to help guide and mentor new hires during and after their onboarding process. During my time here, I learned a myriad of things like: how to be a leader, how to solve problems related to my current process, or understanding how the company uses the metrics that they gather.

Bachelor Of Science - Bs, Data Analytics

Bachelor Of Business Administration - Bba, Business Management

Bachelor Of Science - Bs, Data Analytics