Olivia Stephens Email & Phone Number

Indianapolis, In, Us

Indianapolis, Indiana, United States

Indianapolis, Indiana, United States

Indianapolis, Indiana, United States

• Designed an automated process using Microsoft D365 to process and pay over 300 utility accounts monthly.• Expedited customers concerns and request in a way that enhanced their ability to do business with the company through communication and timeliness.• Documented daily tasks by creating User Reference Guides for all of the departments processes in order to expedite the future onboarding and training processes.

• Displayed excellent customer service when assisting hundreds of customers around the store and on the front end at the register.• Collaborated with store managers and section coordinators to compile over 20 new endcap or featured product displays.

• Corresponded with over 60,000 customers and vendors regarding the numerous changes that were occurring in the facility due to COVID-19.• Developed a seamless plan that would allow our office to be open to the public while still practicing appropriate social distancing guidelines and sanitation measures.

Avon, Indiana, United States

• Initiated conversations and relationships with colleagues, residents and family members in order to improve the culture of the facility. • Collaborated with directors of HR, Marketing and Accounting in order to enhance the daily experience for guests, visitors and patients.• Trained new receptionists upon their arrival to the company on communication best practices.

Bachelor'S Degree, Finance, Law & Ethics, And Digital Technology Management

Education record