Olivia Varah Email & Phone Number

United States

- Responsible for end-to-end AR processes and collections efforts- Responsible for billing cycle from contract to termination including invoicing and reporting during the contract lifecycle- Generate invoices to ensure clients are billed timely and accurately (Maxio/ Sage Intacct)- Organize and improve processes for timely collections efforts including direct external inquiries and coordination with internal teams- Process all incoming contracts and amendments to ensure compliance and revenue booking- Collaborate with legal and product teams on contract design and product offerings to drive consistency from negotiation to signed paperwork to execution- Foster strong relationships with both external and internal stakeholders with a high level of customer support and communication skills- Research and solve internal requests and external client inquiries via data analysis (SQL / MS Excel)- Work with controller to organize documents and reports for complete timely year-end audit

- Responsible for the end-to-end employee lifecycle including recruiting, initial interviewing, onboarding and termination - Coordinated with hiring managers across the company to schedule interviews and plan team activities - Responsible for creating internal processes for recruiting and onboarding- Partnered with the legal team for contracts and NDAs (Jira/ Box)- Utilized LinkedIn Recruiter Seat to search for and contact potential employees- Assisted in payroll process & employee benefits process through ADP Workforce - Maintained employee files and update employee records/status in ADP Workforce

Richmond, Virginia, United States

Baltimore, Maryland Area

-Manage & support coaching staff of 14, including on-boarding 2 new coaches to drive MoM utilization of >75%-Hired, trained & on-boarded 4 core crew staff to drive sales and customer experience -Responsible for all studio operations including: building out monthly schedule in Mindbody, scheduling & coaching perk / charity classes for community outreach, running studio & corporate client challenges, ordering & setting retail products, etc.-Provide regular & informative coach communication including: sharing utilization & retention metrics as well as individual strengths & opportunities, substitute class requests, and sharing class feedback-Consistently drive profit margins >54% MoM-Responsible for client experience and communication -Maintain full class coaching schedule of 15 classes/ wk

Baltimore, Maryland Area

-Consistently receive high evaluation scores for leading effective & high energy classes (30 day - 71, 3 month - 91, 6 month - 94)-Coached over 500 classes since March 2019 for 978 unique clients at a retention factor of 3.86

Baltimore, Maryland

-Maintain full class schedule 15 classes/ wk while full-time, 10 classes/ wk while part-time-Resolve client email & phone requests within 24 hours to ensure high quality customer experience -Troubleshoot client account issues such as negative account balances and reconciling unpaid visits-Work with studio manager on studio operations including: building out monthly schedule in Mindbody, scheduling & coaching perk / charity classes for community outreach, running studio & corporate client challenges, ordering & setting retail products, etc.-Work with studio manager on coach communication including: sharing utilization & retention metrics as well as individual strengths & opportunities, substitute class requests, and sharing class feedback

Dallas, Tx

-Facilitate full-day orientation program for onboarding all new associates -Create internal training materials including one-page graphics, presentations, videos and craft collaborative team activities -Develop online training materials through Teachable for associates including both general on-boarding and department specific practices-Synthesize all human resources and training data to present executive dashboards to senior leaders -Facilitate internal sales training with courses including sales processes, strategies, and GDT's technology capabilities -Coordinate with SME's, marketing, and sales leadership to ensure course relevance and efficient training-Collaborate with human resources department to onboard all new associates

Dallas, Tx

-Facilitated full-day orientation program for on-boarding all new associates -Created internal training materials including one-page graphics, presentations, and crafting collaborative team activities -Synthesized HR and training survey data to present executive summaries to senior leaders -Collaborated and supported the Corporate Training and HR teams -Coordinated all logistics to enable onsite and virtual interviews for senior sales & business development candidates-Initiated quarterly business review process across sales and technology directors-Published and presented quarterly report and recruiting activity metrics to senior directors and hiring managers-Sourced and recruited technical, sales, and internal candidates across the organization-Acted as a liaison between candidates, travel team, hiring managers, and senior directorsGDT - General Datatech is a technology integration partner and premier provider of best-of-breed technology solutions for service providers, enterprise networks, data centers and more. GDT aligns itself with rising technology stars and industry leaders such as Cisco, EMC, VCE and NetApp. We are a Cisco Gold Partner with triple master specializations—in Cloud Builder, Collaboration and Security—and we have earned an impressive list of awards that includes both Global and US Architectural Excellence for Service Provider Architectures as well as Enterprise Partner of the Year for four consecutive years.

Dallas, Texas

-Barre Certification-Total Body Conditioning (TBC) Bootcamp Certification-TBC Bootcamp + Body Bar Certification -CPR/ First Aid Certification

Dallas, Tx

Plano, Texas

-Conducted climatic, demographic, and regional sales analysis needed to profitably distribute inventory and develop strategic business plans-Utilized company systems to analyze sizing opportunities across various product classes. -Collaborated with the Merchandise and Operations teams to provide assortment recommendations using set/replenishment strategies.-Built Excel reports for data analysis & used Microstrategy, Jquery, POM, and RMS systems -Worked hand in hand with supply chain to implement cost effective methods of delivery-Completed 12 wk eligibility program, which focused on areas pertaining to product lifecycle, retail math, marketing, systems training, and presentations for senior leadership

Dallas, Tx

-Private tutor for students in Highland and University Park -Tutored in Math, English, Science & History - all grade levels-Helped students develop lifelong organization and study skill to help them succeed in college and beyond

Plano, Tx

-Immersed in all aspects of the buying and planning process-Gained basic understanding of each phase in the buying and planning process -Analyzed financial sales data to develop strategic business plans -Experience with Microstrategy, Jquery, POM, and RMS systems -Final research project and case study presentation to JCPenney associates and senior leadership

Dallas, Tx

-Create digital marketing and written materials for the Office of Student Transition & Orientation-Assist professional staff in serving the students of SMU-Initial contact for the student activities office answering phones and assisting guests

Dallas, Tx

-Facilitated small group sessions of incoming first-year students-Led programming for students and families about SMU college life and social issues -Worked on social media and blog initiatives

Dallas, Tx

Taught Adobe Creative Suite skills including Photoshop, InDesign and Illustrator

Lynchburg, Virginia Area

- Assistance with email, website and social media promotion for events and activities- Conducting research for the office on business trends, statistics and incentive programs- Assistance with event planning, marketing and logistics- Researching and updating press contacts, drafting press releases- Creating and developing a visual portfolio- Using social media, YouTube and blogging platforms to share videos, photos and information

Dallas, Tx

Raised over $7000 in four months.Member of student employee team making fundraising phone calls to alumni and parents for SMU.

Lynchburg, Virginia Area

Planned and executed marketing research and recruiting events for current and prospective city employers, resulting in positions for 150 local college students.

Lynchburg, Virginia

One of three women selected for competitive nuclear engineering internship program. Rotated through several engineering functions, learning the technical field skills of nuclear power plant technicians and engineers.

Bachelors Of Business Administration, Marketing

Activities and Societies: Summa Cum Laude, Beta Gamma Sigma Honor Society, Hyer Society

Bachelor Of Business Administration - Bba, Business, Management, Marketing, And Related Support Services

Graduated Summa Cum Laude, Beta Gamma Sigma Honor Society, Robert Hyer Society, Meadows School of the Arts Scholar, Sewell Merit Scholar.