Avaya Conversational Intelligence (ACI) is a voice-centric, real-time contextual awareness capable cloud service that leverages artificial intelligence and machine learning to analyze conversations between callers and call center agents and performs speech recognition. ACI displays the results of this analysis in a call summary, along with a call transcript and recording. The service uses a mix of Golang and Python, as well as other open source technologies like Django, Consul, Prometheus, Kafka.• Designed and implemented micro services to integrate ACI with other Avaya products, like Contact Center as a Service (CCaaS)• Designed and built complex state machine integrating media and call signaling with ML supporting backend services, as well as scenario based test frameworks to validate them• Prototyped and iterated over several hybrid cloud architectures, using technologies like Java and Docker, to integrate ACI cloud services with on premise relay server services• Contributed to Open-Source technologies used in the ACI services• Developed training material to help grow team on virtual development environment• Member of the Avaya API Committee, reviewing Avaya internal APIs against industry standards to be consumed by other Avaya products.

Designed and developed new cloud-based Solr search platform on Amazon Web Services (AWS) with RESTful web services to replace legacy search infrastructure. Those services use a mix of .NET and Java, as well as open source technologies like Ratpack and Polly. Highlights are :• Designed innovative solution for NLP using Hamming derived algorithm.• Integrated Machine Learning model for Solr self-boosting sequence generation.• Implemented A/B experiment support in micro services.• Migrated to DevOps model on AWS infrastructure using GoCD for CI/CD life cycle.

Consulting in the Xbox Preview Program, a.k.a. Flight Program.• Involved with the backend services (Azure and RESTful JSON web service) powering the Early Access Dashboard app for the Xbox One. The app provides a bi-directional customer feedback mechanism with Xbox Preview Program users.

Consulting under NDA in the Xbox Accessories Personal Devices team for a brand new not yet released product.• Designed and developed Azure REST API based web services producing JSON data.• Managed Cosmos data ingestion in Cosmos. Cosmos is Microsoft distributed scalable storage system with a massively parallelized application execution engine (SCOPE).

Managed ingestion of Commerce Platform business data into Cosmos in the Knowledge Services team.

Managed full development lifecycle of Demand Subject Areas (DSA) Cosmos pipelines in Bing Ads Business Intelligence team. DSA is a data platform component that helps measure the demand health for ads. The pipelines produced over 2.2 petabytes of data in 18 months.• Increased responsibilities up to managing the development lifecycle of the DSA 6 data pipelines.• Designed and developed the Aggregates Datamart pipeline business logic.• Developed E2E validation logic for Demand pipelines to verify data consistency for over 20 billion rows.

Consulted in the Microsoft Online Services Division Business Intelligence Customer Intelligence (BICI) team to improve the sales dashboard development velocity. This dashboard presents standard and ad hoc reporting in web based Silverlight UI to facilitate finding key metrics to support business reviews and decisions.• Increased responsibilities up to managing the entire Silverlight UI MVVM stack and database services (SQL & MDX), consisting of 650,000+ lines of code.• Designed Task Parallel Library training course.

Developed Load File Importer application to ingest ESI (Electronic Stored Information) into eDiscovery software platform. Defined strategy for portal client user provisioning and lifecycle management. Investigated and promoted new technologies like FIM and SharePoint 2010.• Architectured, designed and implemented Load File Importer application using .NET technologies to facilitate ESI ingestion from third party vendor products into in house software platform. This resulted in a platform capable of processing 40+ TB of data.• Designed and developed scalable automated virus scanning Windows service for targeting multi vendor workflows.• Drove strategy for defining customer facing portal integrating services using an Enterprise Service Bus approach, claims based authorization and Security Token Service (STS) appliances. This portal offers customers a unified self-service front to use internal products and services.

Integrated the Microsoft Operations portal with the Microsoft Windows Identity Foundation (WIF), formerly Geneva Framework, to provide single sign on capability and claims-aware applications. This web portal is used to manage OEM partners’ agreements and revenues. WIF provides a claims-based model for implementing federated security scenarios, including using a Security Token Service (STS), a federated authentication mechanism and an object model facilitating claims-based authorization for ASP.NET applications and Windows Communication Foundation (WCF) services• Designed, prototyped and developed core authorization components.• Integrated user provisioning with the STS Service.• Designed and prototyped integration with portal tenant applications. • Made claims-aware over 200 projects representing 250K+ lines of code.

Designed and developed major features and components for Desktop Management Services (DMS). DMS is a SaaS product scaling up to several hundred enterprise customers managing millions of desktops. Spearheaded a new security model using the Entitlement Management and Windows Communication Foundation (WCF) Identity Model, and policy and claims based access control authorization model.

Managed a team of developers in the Identity Management and Messaging space, responsible for MSIT applications including source code access control, remote access to corporate network and group management.

Led development of and released the Enterprise Portal and Platform (EPP) V1.0 and V1.5. EPP is a world class portal system managing over 100,000 Microsoft partner users, 5,000+ Extranet applications, and thousands of business partnerships.• Promoted to this position within one year on the project.

Designed and developed first four releases of the Accounts Management Next Generation (AccMan NG), enterprise level Active Directory provisioning solution, managing over 300,000 user network accounts across multiple forests.

Managed development of Pager-based Vital Sign Viewer, Patient Episode Management System. As Member of Technical Staff, developed web-based mobile Vital Sign Viewer and Clinical Messenger.

Developed web-based performance evaluation software andISDN Primary Rate Interface for Infoswitch Automatic Call Distributor (ACD). Developed in international partnership with Datapoint UK.Developed hot standby redundancy and call processing.Designed, developed and tested for various ACD sub-systems.

Developed DASS2, France Telecom E1 protocols, call processing and applications for Infoswitch ACD system and MIS sub-system.Designed ISDN protocol system for the ACD.

Developed call processing and DPNSS protocol for PBX system.User interface development for PBX database

Call processing software development for air traffic control radio/telephone digital switching system.