Olivier Jacomy Email & Phone Number

Puteaux, Île-De-France, France

Fort de mes expériences passées, Penser client pour accompagner la croissance

Chartres, Centre-Val De Loire, France

In charge of the Customer Service orgqnisation of 37 members, in charge of support for for France and Africa.

Epinal (France)

Actually going through APICS CPIM programIn charge of all supply chain for the Golbey factory, I am working collaboratively across functions and taking the lead to ensure suppliers contracts are managed in a coordinated way is essential in delivering a compliant service.Aligned with the global strategy of the Business Unit, Ia responsible to manage and evaluate supplier performance to ensure it is strategically aligned to meet operational objectives. I am in charge to implement profit improvement and change management plans to build future investment into the supply chain.

Fleet (Uk)

Heading Conformance Business Unit, (Marketing, Development and operations), providing hardware and software solutions for Telecoms customers.• Large Increase in sales and Profit within last 2 Fiscal years.• Reorganisation of activities and improvement of processes to preserve margin and increase productivity and customer satisfaction.• I managed program for 3G+ and LTE to create most complete offering for Pre-Certification and Certification.• Heading development department (50 people) multi-cultural onshore and offshore team• Program management (Project board, Project Management, Key customers meetings).•

Fleet, England,Uk

I came onboard hunted from competition to create the joined department for all customer facing operations. I set up the organization and designed the Program to meet key customer needs• Heading Customer Services and Fulfillment organisation worldwide.• 50+ collaborators located within 9 offices (2xUSA, UK, India,3xChina, Korea, Japan)• Design and implementation of Customer Care Program.• Design and management of Customers dedicated Program• Increased Service revenue by 1M£ per year.• Increased Customer satisfaction index up to 88%.

Les Ulis (France)

• In charge of Customer Services operations for EMEA Zone.• Heading Department, 5 offices in Europe, 70 Engineers and Technicians.• Increased Service profitability.• Achieved all objectives from year to year including 92% Customers satisfaction.• Director of Quality management Program

Rungis, Île-De-France, France

Margency