Olivier Mourrieras Email and Phone Number
Olivier Mourrieras work email
- Valid
- Valid
- Valid
Olivier Mourrieras personal email
With 25+ years of commercial leadership in various sectors and internationally, Olivier has a solid track record in delivering business performance and growth from improving customer centricity and experience (a company or institution that understands and responds to their customer needs sees revenue growth, cost reduction, risk mitigation, accelerated innovation, and brand enhancement).Recognised as expert in building customer experience capabilities and functions, Olivier has built and led global operations, customer insights and experience teams, delivering impactful solutions and strategies for better futures. He is a leader keen on consensus building and aligning organizational needs around the customer.Olivier is currently CEO and founder of CX-impact, an international boutique customer experience consultancy. He is also an independent Bain advisor, and Regional Lead and Senior Advisor for TribeCX.
Cx-Impact
View- Website:
- cx-impact.com
- Employees:
- 1
-
FounderCx-Impact Oct 2017 - PresentParis Area, FranceAt CX-impact, we provide practical advice and hands-on support to leaders and teams who want to deliver impactful and innovative customer experience strategies, addressing equally their customers’ and business needs, for enduring success.In short, we help you understand and meet your customer needs. Come and find out: https://cx-impact.comPractically, we help leaders make use of tested practices, methods and tools for them to : * create a common and compelling understanding of why greater customer experience generates value * generate and maintain a collective understanding of their customers and their needs * design and deliver the experiences that meet those needs across the customer life cycle * construct a framework that evaluates and rewards success over time * energise and orchestrate the change plan * engage colleagues and shape the cultureOur clients say of us that they particularly like the « impactful, energising, practical and most importantly credible approach that delivers results» .
-
Board Advisor And Regional Business LeadTribecx Nov 2017 - PresentRégion De Paris, FranceMember of the Advisory Board established to oversee operational management of customer engagements.TribeCX provides Community and Web based Customer Experience Capability Development services to its clients. The founders of TribeCX share a belief that Customer Experience done well benefits the customer, the employee and the shareholder. TribeCX is a unique business for CX people, by CX people with an online community of practitioners leading the way when it comes to best practice in customer experience. TribeCX guides business leaders, who are responsible for improving business results, through CX. Everything TribeCX does is about helping CX professionals succeed. The TribeCX portal is a goldmine of information and advice for the progressive CX practitioner. It offers easy-to-follow advice and plays host to a supportive community where practitioners can share their ideas. -
Independent Advisor - NpsxBain & Company Oct 2023 - Present -
Director Customer InstituteCustomer Institute Sep 2018 - Oct 2023The Customer Institute is an independent not for profit organization. Experts, practitioners, authors, and educators from the field of customer centricity make up our board of directors as well as the much larger group of contributors to our research and tool development. Our global presence provides for a non-biased view of customer centricity and excellence in customer experience. We incorporate the latest in best practices from around the globe in our certification programs and tool recommendations. -
Vice President, Global Customer Experience, E.On Group.E.On Jan 2016 - May 2017Essen Area, Germany -
Vice President, Customer Experience Centre Of Competence, E.On Group.E.On Jan 2014 - Jan 2016Essen Area, GermanyEstablish and animate global governance and performance tracking. Drive customer centric culture change.Build Customer Experience management capabilities across all functions and regions.Continue on-going management of NPS Programme and rollout in new Regional Units and internal functions.
-
Director, Net Promoter Centre Of Excellence, E.On Group.E.On Feb 2012 - Jan 2014Coventry, United KingdomDesigned and implemented B2B and B2C front line customer experience strategic roadmaps which have become intrinsic to 9 countries’ businesses, covering 26 million customers. Business case exceeded by 15%.Built team to full capacity.Improved NPS by 22 points in 3 years across Europe.
-
Head Of Customer Insight & AdvocacyOrange Business Services Feb 2005 - Jan 2012Paris Area, FranceRan B2B Customer Experience transformation across 165 countries. Increased NPS from -20 to +27 globally and improved ICT Benchmark position from laggard to market leader in 5 years.Large accounts service turnarounds, generating 20+% revenue growth annually on needs and value based segmented accounts. Led significant business model changes.Reported to Customer Advisory Board. Sponsored by Management Board members. -
Head Of Customer Service Management – Western EuropeEquant Nov 1998 - Feb 2005London, United KingdomCustomer Service Management was a B2B Telecoms professional/consultancy service sold by Equant.
-
Customer Service ManagerGlobal One 1996 - 1998London, United Kingdom -
Customer Service RepresentativeBt Global Services 1995 - 1996
Olivier Mourrieras Skills
Olivier Mourrieras Education Details
-
Ecole Superieure De Commerce De La Rochelle
Frequently Asked Questions about Olivier Mourrieras
What company does Olivier Mourrieras work for?
Olivier Mourrieras works for Cx-Impact
What is Olivier Mourrieras's role at the current company?
Olivier Mourrieras's current role is Customer Experience Leader, Consultant and Advisor, Keynote. CEO@CX-impact.com. Bain and TribeCX Advisor. CXPA Approved Training Provider..
What is Olivier Mourrieras's email address?
Olivier Mourrieras's email address is ol****@****ange.fr
What schools did Olivier Mourrieras attend?
Olivier Mourrieras attended Cranfield University - Cranfield School Of Management, Emlyon Business School, Ecole Superieure De Commerce De La Rochelle, University Of Plymouth.
What skills is Olivier Mourrieras known for?
Olivier Mourrieras has skills like Customer Experience, Service Management, Professional Services, Service Delivery, Change Management, Business Transformation, Net Promoter Score, Building Customer Loyalty, Business Process Improvement, Customer Journey Mapping, Business Strategy, Service Design.
Not the Olivier Mourrieras you were looking for?
-
Olivier Mourrieras
Melun
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial