The main role of Supervisor, Operational System Control and Support is to act as Altéa DCS (Flight Management and Customer Management) first level helpdesk to all Finnair stakeholders in Finland and outstations and contact point in system disruptions within a 3-day window. Supporting Altea CM and FM users at all Finnair's destinations and contact centers. Flight preparations and monitoring in Altea systems, including aircraft and configuration changes.Keeping contact with PRG and BKK CLCs regarding balance and load sheets (Altea FM). Acting as coordinator in Amadeus and IBM system disruptions and reporting and follow up to system providers.Acting as security administrator in Amadeus Logon and Security Server matters (creation and update of user IDs and Amadeus offices).

My main responsibility was to face to face customer service in departure hall, at the check-in desk, gate services, -service and transfer desk. The role was to represent whole company and ensure excellent customer service. The work is very multifaceted and every day was different. Working at the gate needs lot of coordinating with other stake holders, to make sure that all the steps has been done before starting the boarding. The time pressure is high, due to flight needing to be ready for depart on time. The work at the airport requires a lot of multitasking and consist mostly of helping customers in different situation. Many times you need to sort a problems or arising issues in a very short time.Tehtäviini kuuluivat työskentely lähtevien ja saapuvien lentojen porteilla sekä asiakaspalvelu lähtöaulan matkatavaranluovutuspisteissä. Työssäni tarkistin matkustusasiakirjoja ja opastin asiakkaita lähtöaulan itsepalvelupisteissä. Tehtäviini sisältyivät myös lähtevien ja saapuvien koneiden matkustajasillan ajaminen sekä yhteistyö sidosryhmien kanssa.

Toiminut liikenneanalyytikkona Finnair Oyj:ssa 19 vuoden ajan, jossa saanut kattavaa kokemusta taloustoimen eri prosesseista, optimoinnista ja mittaamisesta. Tehtäviini on kuulunut analysoida lentotoimintojen kannattavuutta, tuottojen määrää sekä kustannuksia. Analyysien tuloksena yritys on tehnyt selkeitä muutoksia toiminannan muuttamisesta kannattavammaksi.