Olorunfemi Alli, Email & Phone Number

Calgary, Canada Area

● Deployed and managed Windows server VMs with VMWare ESXi and Hypervisor.● Configured domains, Active directory administered user’s administrative rights, permissions and assigned group membership for all Windows computers, setup login scripts, email server administration, create mailboxes, distribution lists/groups● Setup new servers (File, Remote Desktop Servers, Domain Controllers etc. as requested), create new network shares, create security groups, assign NTFS permissions as required, modify login scripts, create custom batch files for mapping network drives● Imaged and deployed desktops using the WDS environment● Configured and managed Sonicwall, Watchguard and Meraki Firewalls● Configured and deployed HP and Cisco switches in stacks.● Configured, managed and migrated Office 365, Sharepoint online from on-prem servers to online.

Calgary, Canada Area

● Configured domains, Active directory administered user’s administrative rights, permissions and assigned group membership for all Windows computers, setup login scripts, email server administration, create mailboxes, distribution lists/groups● Setup new servers (File, Remote Desktop Servers, Domain Controllers etc. as requested), create new network shares, create security groups, assign NTFS permissions as required, modify login scripts, create custom batch files for mapping network drives● Troubleshoot client’s technical issues and ensured adequate resolution or escalation where necessary while keeping to the agreed SLA.● Imaged and deployed desktops using the WDS environment● Managed clients Office 365 portal with respect to setups, permission management etc.

Calgary, Canada Area

● Troubleshoot client’s technical issues and ensured adequate resolution or escalation where necessary while keeping to the agreed SLA.● Imaged and deployed desktops using the WDS environment● Treated all IMAC (Install, Move, Add, Change) related activities ● Managed clients Office 365 portal with respect to setups, permission management etc.● Analyzed and resolved problems associated with desktop and network hardware and application software● Deployed laptops, tablets, Desktops for designated user’s and ensured that all peripherals are functioning properly.● Educated end-users of unfamiliar technology and achieved positive client experience with every site visit.● Ensured daily closure and proper resolution of 90% of assigned tickets within the Connectwise ticketing platform.

Lagos, Nigeria

• Configured domain, Active directory and user’s administrative rights permissions and assigned group membership for all Windows computers, setup login scripts, email server administration, create mailboxes, distribution lists/groups• Analyzed and resolved problems associated with desktop and network hardware and application software.• Escalated, installed, tested, performed troubleshooting and repairs of hardware components, and upgrades remotely of various computer software applications.• Setup new servers (WSUS, File, DC's, etc. as requested), create new network shares, create security groups, assign NTFS permissions as required, modify login scripts, create custom batch files for mapping network drives, etc.• Deployed laptops, tablets, Desktops, MacBook, iMac, & MiniMac, on its designated user’s workstations and ensuring that all peripherals are well completely deployed and working efficient.• Setup over 50 new computer workstations and connected them to the network• Resolved average of 75 tickets on a daily basis and achieved 90% closure within agreed SLAs on the Zendesk ticketing tool

Port-Harcourt, Nigeria

Monitored and maintained computer systems and networks in branches under my supervision on a day to day basis.• Installed and configured computer hardware operating systems and applications• Carried out daily maintenance and support for all wireless communications, server, network, infrastructure and IT security• Monitored and maintained computer systems and networks, talking staff/clients through a series of actions, either face to face or over the telephone• Troubleshooting system and network problems, diagnosing and solving hardware/software faults leading to a 5% reduction in budget for external outsourcing of incidents by $10,000 within a year• Supported the roll-out of new applications across all branches under my coverage• Responded within agreed time limits to call-outs• Initiated escalation procedures to counteract potential threats and vulnerabilities• Provided incident remediation and prevention documentation

Port-Harcourt│Nigeria

Responsible for developing and maintaining relationships with retail customers Achievements Sales− Developed and executed sales plans for customers within sales area− Sale/conversion and acquiring of new customer relationships− Proactively crossed sell corporate banking products to retail customers− Achieved 100% of financial year sales target Relationship Management− Retained more than 95% of client base− Managed relationship with difficult clients across all branch sales team Leadership− Prepared weekly relationship management programs for customers

Port-Harcourt, Nigeria

 Ensured all E-Banking Channels are optimally utilized within area of responsibility. Training and awareness of electronic solutions products within the workforce Responsible for the company’s information security policy and adherence to the requirements of regulatory standards in the Nigerian financial services sector Managed the IT department, ensuring delivery of appropriate service, support and information to all users in the organization including subsidiaries, including the agreement and ongoing management of service level agreements (SLAs) Optimized the utilization of resources in delivering and supporting the solutions provided

Information Technology

Key training components: 1. IT Project Management and Business Analysis 2. Microsoft SQL Queries 3. IT Security Essentials

Bachelor Of Science (Bsc), Computer Science(Technology)