Managed daily operations for the clinical team (cytogeneticists, research associates, laboratory partners, genetic counselors, and genetic counseling assistants). Worked closely with IT/developer teams and partner laboratories on automation projects to streamline data entry, track patient information and results as they move through the testing process, and monitor laboratory quality control. -Patient lab results: up to 600% improvement on turn-around-times-Partner laboratory quality control: up to 25% improvement in quality of raw data -Data entry: up to 100% automated, decreasing overall error rates by 95%Fostered a positive work experience for employees by serving on the “Employee Engagement Committee” and creating professional development opportunities for the genetic counseling assistants (mentorships, shadowing, research, etc.).Additional responsibilities include but were not limited to:-Creating and maintaining laboratory SOPs, ensuring that processes are efficient and meet CLIA regulations-New product integration and onboarding-Building reports and dashboards to track product and employee performance

Supervised daily operations within the Genetic Counseling Assistants department:- Managed schedules- Developed training program- Created internship program- Structured career paths within the Genetic Counseling Assistant position

Direct liaison between physicians, genetic counselors, patients and their families, and insurance companies. Provided excellent customer service and technical support. Extreme attention to detail while reviewing lab reports: checking for accuracy, consistency, grammar, and visual presentation. Collaborated with the clinical research team on several side projects to expand Lineagen’s product offerings, improve marketing strategies, and provide data for publications.

Logistical coordination of the Utah Heart|Stroke Walk & Run, a 4,000-person 5K fundraising event. Close collaboration with the event director to secure an event goal of $350,000. Management of social media and email campaigns, volunteer recruitment and stewardship, and committee leadership. As an Affiliate Accounting Liaison, regularly processed monetary and in-kind donations to corporate standards. As Wellness Champion, planned weekly and monthly healthy activities for all staff members, volunteers, and interns.

Maintained the highest level of customer service while answering inquiries, offering suggestions, and preparing reservations. Worked closely with the regional manager to develop new sales and marketing strategies. Developed corporate-wide policies and protocols to handle any potential bed bug introductions and/or infestations.

Worked closely with the Executive Director to plan an annual benefit auction and dinner. Main duties involved calling local businesses and individuals to solicit monetary, service, and merchandise donations.