- Develop and execute strategic sales and marketing plans to drive revenue growth.- Analyze market trends and customer insights to optimize strategies and increase market share.- Lead and manage sales teams, ensuring they meet or exceed sales targets through effective training and performance management.- Foster strong relationships with business stakeholders and oversee marketing activities such as campaigns, social media, and public relations efforts.- Collaborate with… Show more - Develop and execute strategic sales and marketing plans to drive revenue growth.- Analyze market trends and customer insights to optimize strategies and increase market share.- Lead and manage sales teams, ensuring they meet or exceed sales targets through effective training and performance management.- Foster strong relationships with business stakeholders and oversee marketing activities such as campaigns, social media, and public relations efforts.- Collaborate with cross-functional teams to ensure a cohesive approach to sales and marketing initiatives Show less

- Generated leads and built a sales pipeline through cold-calling, email campaigns, and other lead generation techniques. - Developed and maintained relationships with clients to understand their needs and provide personalized solutions. - Managed the entire sales cycle, from prospecting to closing deals and maintaining post-sale relationships. - Analyzed market trends and competitor activity to identify new opportunities and stay ahead of the competition. - Collaborated with… Show more - Generated leads and built a sales pipeline through cold-calling, email campaigns, and other lead generation techniques. - Developed and maintained relationships with clients to understand their needs and provide personalized solutions. - Managed the entire sales cycle, from prospecting to closing deals and maintaining post-sale relationships. - Analyzed market trends and competitor activity to identify new opportunities and stay ahead of the competition. - Collaborated with marketing and product development teams to provide feedback and insights from clients and the market to inform product strategy. Show less

- Provided exceptional customer service to clients, addressing their questions and concerns via phone, email, and in-person. - Collaborated with team members to manage and prioritize a high volume of incoming inquiries and requests. - Booked and confirmed reservations for clients, ensuring accuracy and timely communication of all pertinent information. - Demonstrated in-depth knowledge of Auto Train services and amenities, effectively communicating and upselling to clients as… Show more - Provided exceptional customer service to clients, addressing their questions and concerns via phone, email, and in-person. - Collaborated with team members to manage and prioritize a high volume of incoming inquiries and requests. - Booked and confirmed reservations for clients, ensuring accuracy and timely communication of all pertinent information. - Demonstrated in-depth knowledge of Auto Train services and amenities, effectively communicating and upselling to clients as appropriate. - Acted as a point of contact between clients and other departments, such as baggage, maintenance, and food services, to ensure a smooth and enjoyable travel experience for clients. - Analyzed customer feedback and complaints to identify areas of improvement and worked with management to implement solutions. - Handled and resolved customer complaints, escalating issues to management when necessary to maintain customer satisfaction. Show less

- Supervised and trained a team of service attendants, providing guidance and support to ensure high-quality customer service and adherence to company standards. - Monitored food and beverage service to ensure quality, safety, and timely delivery, and handled any issues that arose in a professional and efficient manner. - Coordinated with other departments to ensure seamless operation of the train and a positive customer experience. - Ensured compliance with all safety regulations… Show more - Supervised and trained a team of service attendants, providing guidance and support to ensure high-quality customer service and adherence to company standards. - Monitored food and beverage service to ensure quality, safety, and timely delivery, and handled any issues that arose in a professional and efficient manner. - Coordinated with other departments to ensure seamless operation of the train and a positive customer experience. - Ensured compliance with all safety regulations, responding quickly and effectively in emergency situations. - Communicated regularly with passengers to answer questions, provide information, and address concerns, building positive relationships and ensuring customer satisfaction. - Managed inventory and ordering of supplies, maintaining appropriate levels to ensure efficient operations and cost-effectiveness. - Conducted accounting of inventory and supplies at the end of each trip, accurately counting remaining stock levels and returning this information to Amtrak for reporting. Show less