Oluchi Okafor Email & Phone Number

•Responded to client inquiries, identify their concerns and resolves their issues via phone calls, email, and chat in a high volume call center environment.•Resolved over 100 tickets/daily interactions with tact and diplomacy.•Logs client complaints to the appropriate team and follows up on unresolved issues.•Assists customers from diverse backgrounds in navigating and troubleshooting products/services.•Mastered the use of over 10 CRM Software to probe accounts and bring resolution to complaints.•Successfully navigated and mitigated potential crises, safeguarding brand reputation and minimizing customer disruption.•Partnered with cross-functional teams to address complex customer issues.•Proven ability to handle high volume interactions while being courteous & maintaining a positive attitude.•Constantly participates in training sessions to stay updated on product knowledge.

•Charged with stock inventory, documenting products received, sold and wasted.•Had direct liaison with the procurement department of the company for proper stock management.•In charge of developing a weekly staff roster to optimize operational efficiency.•Trained and supervised entry-level service officers, ensuring that they were fully equipped to handle customer inquiries and complaints.•Attended and contributed to the regular performance evaluations and provided feedback to team members to improve performance and productivity.•Handled customer inquiries via phone calls and email, thereby achieving customer satisfaction.•Resolved escalated customer complaints in a timely and effective manner:

•Mastered and accurately described products, their prices and special discounts to customers of diverse backgrounds and temperament both in person and through calls.•Became very familiar with the online ordering system, navigating the website and completing the checkout process.•Kept track and recorded over 250 online orders weekly unsupervised.•Learnt to use the software created for sales.

Bsc, Computer Science

Ond, Chemical Engineering