- Analyzed card activities to identify discrepancies, irregularities and fraudulentactivity.- Identified assets of suspects in order to freeze and seize assets.- Reviewed transactions and receipts to identify any suspicious activity.- Reviewed reports and individual transactions which appeared suspicious to uncoverpossible fraudulent activity.- Secure

• Developed solutions for critical software issues, guiding customers through bug fixes and reactive maintenance.• Worked closely with end-users to assess business requirements, support change and deliver high-quality customer experiences.• Communicated technical concepts to customers clearly by phone.• Maximised First Time Fix Rate (FTFR) by conducting a thorough analysis of root causes.• Responded to incidents on-site, providing precise time estimations and managing customer… Show more • Developed solutions for critical software issues, guiding customers through bug fixes and reactive maintenance.• Worked closely with end-users to assess business requirements, support change and deliver high-quality customer experiences.• Communicated technical concepts to customers clearly by phone.• Maximised First Time Fix Rate (FTFR) by conducting a thorough analysis of root causes.• Responded to incidents on-site, providing precise time estimations and managing customer expectations.• Developed knowledge-sharing methodologies, diagnostic tools, and creative processes to improve end-user experience.• Supported out-of-hours service by working unsociable hours on-call.• Diagnosed and solved issues for customers against SLAs, maintaining a high satisfaction rate. Show less

- Generated monthly and bi-weekly reports, detailing business position and projectionfor strategic decision-making.- Attended management meetings to develop new initiatives for centre.- Developed marketing plans to support department strategies.- Generated new leads through online research and cold calling.- Converted leads with a consultative sales approach.- Negotiated mutually beneficial contracts and agreements.

• Developed marketing plans to support department strategies.• Converted leads with consultative sales approach.• Exceeded sales targets by delivering high call volumes and tailored product recommendations.• Generated new leads through online research and cold calling.• Negotiated mutually beneficial contracts and agreements.• Proactively contacted clients to secure contract renewals.• Scrutinised clients' business records, finding opportunities to improve… Show more • Developed marketing plans to support department strategies.• Converted leads with consultative sales approach.• Exceeded sales targets by delivering high call volumes and tailored product recommendations.• Generated new leads through online research and cold calling.• Negotiated mutually beneficial contracts and agreements.• Proactively contacted clients to secure contract renewals.• Scrutinised clients' business records, finding opportunities to improve performance.• Developed pipeline of prospective clients. Show less

• Ensuring accurate record-keeping and the creation of various credit reports for management, regulators, and other external entities• Examining and analyzing Private Credit Bureau reports• Manages portfolios of risk assets and identifies, quantifies, and analyses credit risks• Portfolio management for efficient reporting and administration of the group's bank-wide risk assets• Started and delivered month-to-month management reports on risk exposures, bad debts, and loan… Show more • Ensuring accurate record-keeping and the creation of various credit reports for management, regulators, and other external entities• Examining and analyzing Private Credit Bureau reports• Manages portfolios of risk assets and identifies, quantifies, and analyses credit risks• Portfolio management for efficient reporting and administration of the group's bank-wide risk assets• Started and delivered month-to-month management reports on risk exposures, bad debts, and loan provisioning schedules.• Analysed large datasets, drawing meaningful conclusions and providing actionable recommendations.• Generated monthly and bi-weekly reports, detailing findings and advising recommendations for strategic decision-making.• Improved data integrity with rigorous auditing and cleansing.• Responded to data-related queries and maintained call and email logs.• Generated reports from extracted data for analyses.• Providing Africa's Credit Portfolio Manager (18 nations in Africa).• Minimised risk by proactively advising management of active payment issues.• Created PIVOT tables and VLOOKUPS in Excel. Show less

• De-escalated objections and disputes professionally to maintain customer satisfaction.• Offered detailed advice on product and service benefits.• Recorded and processed customer data accurately.• Maintained working knowledge of available products and services.• Provided professional and helpful support to new and existing clients.• Responded to and summarised customer complaints and feedback.• Obtained feedback from customers to improve service experience.• Set… Show more • De-escalated objections and disputes professionally to maintain customer satisfaction.• Offered detailed advice on product and service benefits.• Recorded and processed customer data accurately.• Maintained working knowledge of available products and services.• Provided professional and helpful support to new and existing clients.• Responded to and summarised customer complaints and feedback.• Obtained feedback from customers to improve service experience.• Set appointments with field teams to carry out service changes or deliver new products Show less