Olumide Ogunjebi Email & Phone Number

England, United Kingdom

• Resolving 1st and 2nd line Technical Issues: Handle technical issues users encounter while using the organization’s products or services, including software, hardware, and network problems.
• Communication: Interact with users through various channels (telephone, email, live chat) to understand and address their issues effectively and professionally.
• Documentation: Document all interactions with users, including the nature of the issue and the steps taken to resolve it.
• Escalation: Escalate technical issues beyond their expertise or 3rd line issues to the appropriate team or individual within the organization.
• Continuous Learning: Continuously update their knowledge and skills to handle new types of technical issues due to evolving technology.
• User Training: Train users on how to use certain software or hardware, or how to avoid common technical issues.

Batley, England, United Kingdom

• Operate machinery and equipment to facilitate the production process, ensuring the safe and efficient manufacturing of pet food products.
• Monitor product quality and perform visual inspections to identify and report any defects or issues.
• Assist in packaging finished products, including labeling, sealing, and palletizing.
• Adhere to all safety protocols and guidelines to maintain a safe working environment.
• Maintain cleanliness in the production area and conduct basic equipment maintenance tasks as required.
• Complete production logs and reports accurately to track output and quality metrics.

Ireland

• Vigilantly monitor IT environment for security threats; promptly respond with advanced tools.
• Perform regular vulnerability assessments and penetration testing to bolster cybersecurity.
• Implement robust security controls for data integrity and confidentiality.
• Collaborate across teams to establish cutting-edge security systems, enhancing resilience.
• Manage security tools like firewalls, intrusion detection, antivirus software, and more.
• Investigate breaches, perform root cause analysis, and apply effective corrective actions.

• Supervised the production of building block machines, ensuring both physical and cyber security through optimal performance and threat prevention.
• Coordinated the production of building materials, managing procurement, and secure storage of raw materials, contributing to a streamlined supply chain.
• Oversaw maintenance and servicing of factory and office equipment, including machinery, computers, and networks, ensuring smooth operations.
• Installed and configured tools, machinery, and software, providing comprehensive training to staff on proper usage and safety protocols.
• Managed IT support ticket system, effectively resolving technical issues and escalating complex matters to appropriate levels.
• Successfully executed FX trading on MT4 and MT5 platforms, demonstrating proficiency in financial technology tools.

Lagos, Nigeria

• Provided expert installation and configuration support for ATM hardware and software, guaranteeing seamless operations and excellent customer experience.
• Proactively maintained and supported ATMs, minimizing downtime by addressing technical issues promptly and efficiently.
• Deployed, installed, and tested ATM hardware and software, ensuring proper functionality before deployment.
• Collaborated with the IT team to set up and configure routers, switches, and firewalls, enhancing network security.
• Contributed significantly to post-implementation projects during warranty periods, ensuring smooth transitions and addressing technical concerns.
• Led automated performance tests for live projects, employing tools such as the Visual Studio Testing Tool to ensure optimal functionality.

Lagos, Nigeria

• Managed the setup, configuration, and maintenance of a secure cyber café for the Brain Builder Academy, ensuring reliable and safe internet access for students.
• Installed new computers, servers, and network stations, optimizing network performance and security.
• Conducted training sessions for staff and students, promoting responsible internet usage and cybersecurity awareness.
• Performed system maintenance and upgrades to enhance security and performance.

Lagos, Nigeria

• Developed Back-End software for a workstation monitoring system, enhancing network security and overall performance.
• Provided comprehensive hardware and software maintenance and repair services, minimizing downtime and optimizing operations.
• Implemented secure configurations for routers, switches, and firewalls, ensuring robust network protection.
• Led setup and installation of computers, servers, and network stations, following industry best practices for security.
• Successfully repaired and maintained laptops and network gadgets, ensuring optimal functionality and customer satisfaction.

Akure, Ondo State, Nigeria

• Runing and maintenance of the computer system and the Networks at the Cyber café
• Generating and selling of timing tickets to internet users
• Troubleshooting both hardware and software issues with the café computers, printers, servers, and other peripherals.
• Educating Customers on how to use the timing software, and how to navigate properly on the internet.
• Ensuring that all the anti-viruses are up to date.
• Installing or upgrading computer systems and networks in the workplace.

Akure, Ondo State, Nigeria

Installing or upgrading computer systems and networks in the workplace.Diagnosing, repairing, and maintaining hardware and software components.Troubleshooting software, hardware, and other IT equipment issues.Securing computer networks by performing periodic upgrades to firewalls.Maintaining technical documentation.Running tests and interpreting the.

Master'S Degree, Cybersecurity And Digital Forensics

Relevant modules: Effective Research & Professional Practice, Introduction to Cryptography, Cyber-Crime and Forensics Awareness, Data.

Bachelor'S Degree, Computer Science

Bachelor'S Degree, Information Technology And Business Management

Associate'S Degree, Computer Science, Second Class

Activities and Societies: Professional Issues in Information Systems Practice Professional Issues in Information Systems Practice.

Bachelor'S Degree, Information Technology, Distinction

Activities and Societies: C#, Java, Microsoft SQL server Relevant modules: Professional Issues in IS Practice, Database Systems, IT.

Diploma, Information Technology

Diploma, Computer Science