Oluseyi Mathew Email & Phone Number

Toronto, Ontario, Canada

• Client engagement and education on features and benefits of organization’s products and services. • Maintain strong customer relationships, providing exceptional customer experience towards retaining customer patronage and loyalty.• Revenue collection by engaging clients about upcoming payment obligations and past due / delinquent accounts• Engage with clients to determine appropriate repayment options for their finance schemes.• Accurately document each call in the system according to notation guidelines and update account information. • Use effective communication skills to ensure a balance between the clients’ experience and the organisation’s interests in accordance with standards and policies. • Support the achievement of assigned financial targets and KPIs results through effective problem identification and resolution of client accounts. • Maintain high level of product and procedural knowledge to provide professional, courteous financial counselling to affect optimal recoveries. • Identify and/or support initiatives to enhance client's collections experience.

Toronto, Ontario, Canada

Lagos State, Nigeria

• Develop and maintain strong customer relationships, providing exceptional customer experience towards retaining customer patronage and loyalty.• Evaluate client financial needs and positions and identify most appropriate banking products.• Develop financial plans for clients covering cash management, finances and investments• Respond to customer inquiries and resolve reported issues and complaints in a prompt and professional manner. • Seek opportunities for referrals, and cross sell or upsell to existing clients.• Trade related activities i.e Form M establishment, Small Imports, Bills For Collections and Letter of Credit processing• Customer transaction processing and account reconciliation.• Collaborate with other departments to confirm compliance with banking procedures and regulations.• Training, mentoring, and supervising less experienced team members in procedures, compliance standards and performance strategies.• Key Achievement: Nominated as the Solution Delivery Officer for the region.

Lagos State, Nigeria

• Deposit liability generation• Grow the bank business by identifying new sales and business development opportunities.• Credit analysis, processing and management• Processed customer applications and approved loans in accordance with bank policy.• Reviewed and followed up on bank debtors for recovery of past due obligations / non-performing loan portfolio.• Negotiated debt settlement options with debtor customers by full and final settlement agreement or facility restructuring.• Preparation of classified credit memorandum, interest stoppage, write-off approvals and circulation for management approval.• Engaged debt recovery agents for recovery of debts from debtor customers.• Key Achievement: Part of the recovery team that surpassed loan recovery target by 30% in 2017.

Lagos State, Nigeria

• Collected customer information and completed new account forms.• Activated new accounts and issued customer account/identification numbers.• Onboard clients on digital platforms for hassle free service and experience.• Resolved client issues and complaints in a prompt and professional manner.• Provided excellent service to maintain positive reputation for the bank.• Outstanding customer relationship management to optimize relationship value and customer retention.• Built long-term, loyal customer relations by providing top-notch service delivery and customer experience.• Made customers aware of current and new products, programs and services.• Developed financial plans for clients covering cash management, finances and investments.• Key Achievement: Leveraged sales expertise to promote products and capitalize on upsell opportunities. Grew sales by 10%.

Lagos State, Nigeria

• Grew portfolio of relationships by performing proactive, and value-adding partnership roles.• Monitored, followed up and escalated client cases to meet customer response commitments.• Prospecting and establishing new banking relationships.• Relationship management, confirmation of client’s financial instruments and liability generation• Credit analysis

Lagos State, Nigeria

• Matched purchase orders with invoices and recorded necessary information.• Generated invoices upon receipt of billing information and tracked collection progress.• Maintained account accuracy by reviewing and reconciling checks monthly.• Recorded deposits, reconciled monthly bank accounts and tracked expenses.• Handled day-to-day accounting processes to drive financial accuracy.• Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.• Managed and responded to correspondence and inquiries from customers and vendors.• Inspected account books and recorded transactions.• Streamlined daily reporting information entry for efficient record keeping purposes.• Created detailed expense reports to facilitate reimbursement for business expenses incurred.• Reduced financial discrepancies and strengthened financial operations by conducting bank reconciliations and financial reporting.• Developed monthly, quarterly and annual profit and loss statements and balance sheets.

Master Of Business Administration, Management Technology

Postgraduate Degree, Management

Higher National Diploma, Business Administration And Management, General, Distinction

National Diploma, Business Administration And Management, General, Upper Credit