Olusola Oladele Email & Phone Number

Cambridge, Ontario, Canada

Kitchener, Ontario, Canada

Ontario, Canada

• Screened and assessed 200+ social media posts daily with speed and attention to detail to flag any abusive, violent, sexually explicit, false, or inappropriate content.• Achieved >90% quality to keep the platform save for over 1 billion monthly active users.• Remained abreast on TikTok advertising policies and community guidelines and reviewed weekly audit reports to understand and remain alert to new trends.• Leveraged productivity like Jira and Power BI to organize folders, analyze findings, and improve workflow efficiency.

Kitchener, Ontario, Canada

• Served 30+ daily customers across Canada as an inbound call agent. Promptly addressed queries and concerns to resolve a diverse range of issues―from fraud complaints to bill repayment requests―to deliver top-tier customer service.• Analyzed customer accounts and asked probing questions to accurately assist with credit adjustments, new purchases, and bill payments while making account changes in line with company processes and policies. • Reviewed product and service updates regularly and recommended special offers and promotions that fit with the customer’s lifestyle and budget.

Lagos

• Brought into this role to provide HR leadership during a period of low morale and high turnover, managing 25+ in-house staff and 150+ field-based employees (domestic and expatriates) contracted for Exxon Mobil projects.• Mapped out a retention strategy focused on employee wellbeing, improving access to health insurance while instituting an open-door policy to allow employees to voice their concerns. Proactively acted on feedback to resolve issues and ensure staff felt heard, valued, and respected. • Drove a significant turnaround within 3 months, shifting from numerous daily grievances to earning staff trust. Increased employee satisfaction to >75% (exceeding target) and reduced turnover ∼23%. • Shaped a culture of safety and on-going learning and development, conducting training needs analyses and filling skills gaps to improve job performance. Invested in LinkedIn Learning licences available to all staff. • Oversaw all hiring and onboarding functions including contract management with Exxon, conducting background checks, issuing employment letters, setting up and administering payroll and benefits, and welcoming employees to the team.• Revamped the HR manual, cleaned up personnel files in HRIS, and updated company policies, procedures, and guidelines to maintain HR compliance while also improving workflow efficiency.

Lagos

• Liaised with internal and external stakeholders throughout project lifecycle, acting as first point of contact for employees.• Provided administrative support such as maintaining project files, generating purchase orders, ensuring timely payment to permanent and contract staff, recording meeting minutes, and assisting with special projects.

Certificate In Customer Service And Ethics

Masters In Industrial And Labour Relations

Bachelor Of Arts - Ba

Diploma In Arts