Om Bhaskaran Email & Phone Number

Hyderabad, Telangana, India

Accountable for service delivery of Lucid Motors offshore Dev-Ops unit.

Hyderabad Area, India

Operations Delivery • Revenue & Strategy Planning • Key AccountManagement • Customer Relationship Management • Business Development •Sales Support • Leadership & Team Building • HC Management

Hyderabad Area, India

• Responsible for end to end process and focused on customer experience• Leading a team to create and sustain an operating environment that is reviewing performance, being cognizant of service objectives• Providing guidance to subordinates to achieve goals in accordance with established policies, including task assignment, performance measurement and reporting• Establishing and recommending changes to policies, which affect subordinate organization.• Evaluating & providing feedback on employee performance, establishing professional development plans and identifying Service improvements• Accountable for overall tardiness and development of the team. Managing the queue to ensure optimum service levels• Handling team escalations. Address Non-work Related team issues. • Developing subordinates, identifying training needs and developmental requirements for the team from time to time and organize resources for upgrading skills and competencies

Chennai Area, India

• Telephone and email support on a wide range of standard and custom desktop• Documentation and replication of technical issues reported by customers. Solving issues through to resolution• Assisting with escalations. • Troubleshooting hardware and software problems, providing user training and other assistance in Windows and Microsoft Office applications