Om Sharma Email & Phone Number

Toronto, On, Ca

Pickering, Ontario, Canada

Duties include:• Ensure exceptional guest satisfaction through genuine hospitality and exceeding expectations.• Maintain brand cleanliness standards across all housekeeping areas.• Facilitate hiring, training, and career development of housekeeping team members.• Conduct thorough inspections to uphold cleanliness and maintenance standards.• Assist in staff scheduling and inventory management to optimize efficiency.• Coordinate communication between departments to ensure seamless operations.• Promptly address guest requests to ensure a positive experience.• Enforce company policies and procedures while ensuring compliance with regulations.• Establish and enforce safety policies, conducting regular checks and addressing violations promptly.• Provide comprehensive orientation and ongoing training for new employees.• Investigate accidents thoroughly and actively engage in accident prevention measures.

Toronto, Ontario, Canada

Duties included:• Maintain cleanliness and presentation standards in guest rooms and public areas.• Provide exceptional customer service, exceeding guest expectations.• Implement environmentally sustainable practices.• Collaborate with hotel departments for seamless guest experiences.• Perform minor maintenance tasks and report issues promptly.• Adhere to hotel policies, procedures, safety regulations, and participate in ongoing training programs.• Handle guest complaints efficiently to ensure satisfaction.• Contribute to a positive team environment through expertise sharing.

Toronto, Ontario, Canada

At Star Security, I work as a Security Supervisor at various sites. Duties include: Supervising several security guards and escorting individuals out of the premises when needed. Patrolling across the entire area and especially monitoring security guards and their activity. Assisting the Manager-on-site and reporting to them in due time. Monitoring the alarm system of the site and conducting safety hazards inspections. Resolve conflicts between employees and visitors or fellow staff members.

Muskoka, Ontario, Canada

Duties included:• Supervise housekeeping staff to ensure efficient and high-quality cleaning operations.• Conduct room inspections to maintain cleanliness standards and address any issues promptly.• Manage inventory of cleaning supplies and linens to ensure adequate stock levels.• Assist in scheduling and assigning tasks based on occupancy levels and operational needs.• Interact with guests professionally, addressing inquiries and resolving issues promptly.• Ensure compliance with safety procedures and health regulations.• Provide leadership and support to foster a positive work environment.

Toronto, Ontario, Canada

Duties included:• Supervised daily operations including staff management, customer service, and inventory control.• Trained team members on company policies, procedures, and standards.• Managed inventory levels, minimizing waste and ensuring product availability.• Ensured adherence to food quality, safety standards, and health regulations.• Resolved customer complaints and maintained high levels of customer satisfaction.• Conducted performance evaluations and provided feedback to team members.• Enforced safety protocols to create a secure work environment for employees and customers.• Completed administrative tasks accurately and efficiently.

Diploma, Hospitality- Hotel And Restaurant Operations Management

High School, Commerce, 88%