Cash Management Operations Associate
CurrentProvide operational and technical support to Cash Management clients. Assist clients with ACH origination, Remote Deposit Capture, and Positive Pay issues. Educate and train clients on Commercial Center. Answer incoming calls and emails from commercial and small business clients to assist users with specific banking functions such as user administration, payment processing, downloading information, transmitting files and generating reports. Provide technical support assisting clients to perform adjustments to their Internet browser settings, and software applications and hardware. Work with specific departments to resolve ACH transaction inquiries. Process various incoming customer requests that are received by phone and email. Provide new client on-boarding. Process NOC violations from Fed.