Oussama Mansouri Email & Phone Number

Dubai, United Arab Emirates

Pet Insurance - Travel & Medical insurance Specialist . Lead the development and implementation of pet insurance products and international medical assistance services tailored to the diverse needs of clients in the MENA region.. Oversee the end-to-end claims process for both pet insurance and international medical assistance, ensuring compliance with local regulations and international standards.. Collaborate with regional and international stakeholders to create products that meet the unique healthcare needs of MENA clients, including customized veterinary coverage.. Monitor market trends, regulatory changes, and customer feedback to optimize product offerings and ensure competitive advantage in the regional market. . Work on Partner quality control and deal with relevant feedback, complaints and queries in relation to Claims.. Technical and management input into complaints handling, including intervention to ensure the fair and effective resolution of customer disputes.. communicate project and departmental business objectives, project briefings and any other information in a timely manner.. Train and mentor teams on complex claims handling, focusing on efficiency and customer satisfaction.. Liaise with medical providers, travel agencies, and insurance partners across MENA countries to resolve international medical assistance cases.. Act as a subject matter expert on veterinary medicine and animal health, assisting internal teams with pet-related claims and customer inquiries.

Dubai, United Arab Emirates

. Managed the full spectrum of travel and medical assistance claims, including emergency evacuation, medical repatriation, and travel-related incidents across the MENA region and internationally.. Developed operational strategies to streamline claims processing, reduce response times, and improve overall efficiency in handling travel and medical assistance cases.. Coordinated with medical facilities, embassies, and local authorities to ensure timely and effective assistance for clients.. Provided 24/7 support for clients, managing high-stress situations involving emergency medical care, travel disruptions, and medical evacuations.. Led initiatives to improve client experience, including customer feedback surveys, resulting in enhanced service quality and satisfaction rates.. Delivered training programs to junior staff on handling sensitive and complex cases, with a focus on empathy, accuracy, and client-centric solutions.

Dubai, United Arab Emirates

Boumerdes, Algeria

. Examining animals. Diagnosis of the condition. Establish appropriate treatment. . Prescribing medication. Operating on animals. Administering vaccinations. Using various kinds of medical equipment.