-Providing comprehensive support for 43 computer labs and 2,300 active devices to ensure optimal performance and security in office areas for 25 departments across 18 buildings.-Resolving connectivity issues for college file server and NAS device shared folders using Active Directory to ensure data security and availability.-Assigning devices in an MDM environment to implement specific group policies.-Managing and resolving technology assistance requests submitted via case tickets to enhance user satisfaction and system efficiency.-Diagnosing and repairing computer issues, including hardware failures, software bugs, and system crashes, to ensure minimal downtime and optimal performance.