✦ Summary ✦As an accomplished Information Technology Leader with over 20 years of IT Management experience, I’ve found my successes have been achieved by effectively developing and executing strategies in delivering optimal technology services and solutions, reducing costs, and enhancing the client experience. I specialize in leading change management, aligning IT operations with corporate objectives, and building and leading high performing teams that succeed through a culture of inclusion, collaboration, and engagement. I am also proficient in complex project management, IT security, fostering partnerships and relationships, and implementing continuous improvements with emerging technologies.✦ Areas of Expertise ✦IT Operations Management • IT Infrastructure Design • IT Security • Systems Management • Risk Assessments & Management • Integrations • Internal Controls • Compliance • Project & Program Management • Performance Improvement & Change Management • Team Building & Leadership • High-Performance Culture • Coaching & Mentoring • Vendor Management • Strategic Planning & Execution • Relationship Management • Negotiations • Budget & Resource Planning • Cost Control • Innovative Solutions & Improvements • and more…✦ Key Achievements ✦▸ Achieved 99% system availability and 97% customer satisfaction rate; developed and established service monitoring processes and compliance along with quick resolution processes to any issues.▸ Enhanced marketing, campaigns, and fundraising appeals; implemented numerous new programs and attained annual cost savings.▸ Increased production and unified messaging and collaboration throughout the organization; executed and facilitated full utilization of tools and services.▸ Elevated employee fulfillment and retention by building optimal team cultures; developed numerous team members through coaching and mentoring.Please feel free to contact me at omar@intelliplans.com.