Operations Executive (Founder)
CurrentIntelliplans is a business solutions provider with services ranging from technical to creative advisory, including brand identity, web-based needs, and search engine optimization (SEO).I oversee company operations encompassing the development and execution of the vision, strategic plan, business development, customer engagement, and budget; lead teams composing of Graphic Designers, Web Developers, Server Administrators, SEO and App Developers. Evaluate web needs and implement solutions for customers and CIOs. Manage and support hardware and software operations; negotiate vendor agreements; foster and maintain relationships and partnerships.My successes included:• Achieved 99% system availability and 97% customer satisfaction rate; developed and monitored service level agreements with support staff and customers; ensured compliance and quick resolution of the issues.• Successfully developed numerous key strategic alliances and partnerships, including Google, Microsoft, PayPal, Authorize.net, GoDaddy, and USPS.• Attained accurate capacity planning; researched new technologies and forecasted future needs.• Elevated employee satisfaction and retention by building an optimal team culture; developed team members through coaching and mentoring.• Recognized with Cambridge Who’s Who “2011 Executive of the Year Award.”
