Omar Butt Email & Phone Number

London Area, United Kingdom

- Drive issue resolution: Collaborate with Tier 1 and 3 support teams to troubleshoot and resolve complex problems.- Optimise Salesforce backup solutions: Responsible for running Managed Backup Services to implement, monitor, and enhance backup plans for Enterprise clients.- Ensure platform quality: Contribute to QA processes, testing new features and identifying bugs.- Empower customers: Maintain and update the knowledge base to provide self-service solutions.- Foster a… Show more - Drive issue resolution: Collaborate with Tier 1 and 3 support teams to troubleshoot and resolve complex problems.- Optimise Salesforce backup solutions: Responsible for running Managed Backup Services to implement, monitor, and enhance backup plans for Enterprise clients.- Ensure platform quality: Contribute to QA processes, testing new features and identifying bugs.- Empower customers: Maintain and update the knowledge base to provide self-service solutions.- Foster a positive team culture: Collaborate effectively with colleagues and be open to new challenges. Show less

London, England, United Kingdom

Responsible for providing support to Financial Institutions who are utilising the nCino Bank Operating System, leveraging Salesforce and AWS. Responsible for handling error messages, questions, and configuration enhancements. Responsibilities - Managing support for assigned customers and responsible for weekly case calls.- Communicating regularly with customers via case, email and phone to ensure satisfaction with the nCino product.- Analyzing customer business processes and… Show more Responsible for providing support to Financial Institutions who are utilising the nCino Bank Operating System, leveraging Salesforce and AWS. Responsible for handling error messages, questions, and configuration enhancements. Responsibilities - Managing support for assigned customers and responsible for weekly case calls.- Communicating regularly with customers via case, email and phone to ensure satisfaction with the nCino product.- Analyzing customer business processes and solution based on platform functionality - Research, troubleshoot, replicate and resolve customer reported error messages, questions, and configuration enhancements.- Implement new features, feature enhancements, and major/minor releases in customer environments - Deliver excellence in customer service by resolving cases with quality, efficiency, and high customer satisfaction.- Continuously meet and exceed customer’s SLAs for case response, customer communication, and resolution time.- Apply Knowledge Centered Service methodology to capture, structure, reuse and improve articles as part of case management process.- Consult with the customer on nCino Gold Standards for feature implementation, usage and optimization.- Collaborate with Product Development, Data Services and Customer Success Managers. Show less

London, England, United Kingdom

- Extensive knowledge of Digital Cinema Post Production, contributed towards refining workflows and creating documentation. Responsible for Mass Data Transfer.- Utilising Microsoft 365 for presenting data and creating reports for clients.- Led team to increase volume of Online Trailer Debuts by 80%. Increased level of Data Validation.

London, England, United Kingdom

- Managed teams of more than 8 people during very busy periods and onboarding new team members.- Mastering feature film content and troubleshooting major issues.- Increased productivity by 200% and helped to manage increased workload.

London, England, United Kingdom

- Responsible for managing complex client orders and improving Digital Cinema Workflow to increase productivity.

London, England, United Kingdom

- Responsible for mastering content across EMEA release platforms. Ensuring compliance within Digital Cinema Initiatives.

London, England, United Kingdom

- Involved with mass data backups and controlling permissions. Ensuring correct user access across all departments and setting up roles and hierarchies using Linux commands.

Docklands

- Overseeing of hardware installations/decommissions and audits.- Working within ITIL Service Management principles and SLA’s.

- Responsible for BT network services, carrying out continuity and system testing on daily a basis.

London, United Kingdom

- Managing incidents in Remedy and providing remote support for clients with systems in secure data centre.

- Running tape backup archives. Managing delivery and storage of media.