Omar Corral Email & Phone Number

United States

Littleton, Colorado, United States

Manage accounts within the Industrial Automation division totaling close to 6 million dollars in yearly revenue of pneumatic business.Support existing clientele base by providing quotes, technical support, order status, and any additional service needs.Retain, create, and grow business revenue within my existing clientele base. Create new business relationships and opportunities by communicating and following up with new business leads. Manage email inbox by providing timely answers to assigned clients within regionalized territory.Answer and respond to national inbound calls; provide support to distributors and resellers by providing quotes, technical support, and taking cash sales.

Centennial, Colorado, United States

Generated revenue and enrolled members by creating excitement over attaining fitness goals and building quality client relationships. Created new business internally and externally through member promotions, referrals, outside promotions, and planned events.Conducted club tours for potential members and familiarized guests with the facility, equipment, services, and amenities.Assisted clients with customer service issues such as account questions, billing issues, and amenities questions.

Englewood, Colorado, United States

Coordinated and scheduled appointments for existing and new clients regarding immigration and criminal cases.Communicated with clients to gather documents and information required for the preparation of cases and applications.Organized and maintained physical and electronic case files and supporting documents.Entered and maintained data in immigration and criminal case management system.Worked directly with the attorney to manage caseload from intake through completion.Informed clients about the status and progress of their cases.Assisted with immigration and criminal inquiries in a timely manner.

Parker, Colorado, United States

Exceeded revenue goals in sales of memberships, private training, and merchandise.Prospected for potential new clients through events, business-to-business relationships, community outreach, and social media. Ensured successful operations by verifying the gym’s cleanliness and sanitation, equipment functionality, staff coverage, and client satisfaction.Ensured trainers and membership specialists met sales goals, brought in clients, completed assigned tasks, and provided training. Managed social media presence on all platforms by posting updates and responding to comments.

Centennial, Co

Develop a base of clients and secure new clients through market research, referrals and cold calling.Use consultative selling skills to provide customized solutions based on client needs.Follow up with existing and prospective clients to confirm their satisfaction and generate leads.Customize content and ads for online and print marketing.Exceed expectations and consistently meet deadlines for existing client renewals in markets throughout Colorado.

Provide exceptional customer service at all times to ensure that customers return.Entrusted to supervise and provide security for financial exchanges between drawers. Train new employees on all job functions such as using necessary computer systems, customer service, and all business rules. Asked to complete additional duties such as manage the Customer Service Desk or fill in for any departments that may not have sufficient coverage.

Assisted independent DISH Network retailers with information about promotions, products, business changes, and business rules for both residential and commercial sales.Performed detailed audits on incentive payments to ensure retailers received the correct pay-outs and assisted with corrections in the event of any internal error.Educated retailers with advice and solutions to ensure that they could retain revenue for their company and DISH Network. Trained new employees on business rules, processes, policies, products, sales, procedures, etc. Solved a variety of escalated issues such as credit qualification discrepancies, system errors, payment errors, and more.Audited account records for potential and existing customers in an effort to discover and research fraudulent submissions.

Performed comprehensive investigations on commercial and residential accounts to prevent theft and ensure that DISH Network remained profitable. Analyzed and audited account databases consistently and continually to identify and prevent any fraudulent activity.Initiated communication with clients involved in fraud or theft to correct account status and prevent any future issues with their service.Performed tests on satellite equipment during audit procedures.Trained new employees on audit processes, policies, tools, etc.

Resolved escalated issues transferred from supervisors and managers throughout the corporation.Provided solutions to highly escalated written correspondence.Followed-up on pending issues consistently until I established complete resolution.Utilized resources effectively to find the appropriate contacts needed. Prevented customer churn, by providing excellent customer service and resolving their concerns.

Trained new customer service agents on business rules, policies, promotions, products, technical support, and more. Assigned "Coach of the Week" where I shadowed coaches and assumed supervisor responsibilitiesOrchestrated the Call Center floor to ensure call volume was controlled.Made supervisory level decisions, when given escalated calls.Resolved supervisor calls escalated from other mentors.Maintained an average of 90% Quality Assurance scores.

Provided immediate and appropriate resolutions to customer complaints, concerns, and questions. Assisted customers with tech, billing, and sales calls. Exceeded productivity goals in areas such as call handle times, number of calls, etc. Maintained an average of 90% Quality Assurance score.