• Oversee day-to-day office operations, ensuring a smooth workflow and resolving operational issues.• Organize and coordinate company events, including scheduling meetings and managing event logistics.• Ensure efficient office operations by organizing procedures, controlling correspondence, and managing office services.• Participate actively in planning and executing company events, ensuring alignment with company goals.• Create and deliver presentations using PowerPoint, effectively communicating ideas, updates, and reports to management.• Manage all travel arrangements, including booking flights, accommodations, and transportation for staff and executives.• Monitor and maintain office supplies, equipment, and facilities to support operational needs.• Serve as the point of contact for internal and external communications, ensuring timely responses and follow-ups.• Collaborate with the Human Resources team to update office policies, assist with employee onboarding, and ensure a productive office environment.

• Organize and maintain personnel records, ensuring accurate and up-to-date employee information.• Update internal databases with employee data, including sick or maternity leave and other relevant changes.• Prepare HR documents, such as employment contracts and new hire guides, to facilitate onboarding.• Revise and update company policies in line with legal and organizational changes.• Liaise with external partners, such as insurance vendors, to ensure compliance with legal and policy requirements.• Respond to employee queries related to HR issues, providing timely support and information.• Assist the payroll department by supplying employee data, including leave, sick days, and work schedules.• Participate in HR-related projects, such as organizing job fair events and other company initiatives.

• Assist in supervising floor opening and closing procedures according to established checklists to ensure consistency and efficiency.• Maintain high-quality service standards throughout the café, ensuring a positive experience for all guests.• Support floor staff in delivering exceptional service in alignment with their job descriptions, fostering guest satisfaction.• Monitor staff schedules, duties, performance, and training needs, providing feedback and assistance as required.• Report the floor’s operational status to the team leader, offering recommendations on improvements and addressing arising issues.• Train and mentor new staff members on service standards, menu knowledge, and operational procedures.• Address and resolve customer complaints or concerns efficiently to maintain positive dining experiences.