Omar Ferrer Email & Phone Number

San Antonio, Texas, United States

San Antonio, Texas Metropolitan Area

• Provide customized support and consultancy to a small group of Enterprise Level accountso Act as the account technical expert on the Rackspace sideo Act as technical first point of contact for the customer, and serve as liaison to other Rackspace technical departments in case of incidents or projects based on customer initiativeo Prepare and verify customer infrastructure documentation to be used by the support department and other interested partieso Prepare or assist with… Show more • Provide customized support and consultancy to a small group of Enterprise Level accountso Act as the account technical expert on the Rackspace sideo Act as technical first point of contact for the customer, and serve as liaison to other Rackspace technical departments in case of incidents or projects based on customer initiativeo Prepare and verify customer infrastructure documentation to be used by the support department and other interested partieso Prepare or assist with the preparation of projects based on customer needso Provide the customer with recommendations on updating or modifying infrastructure based on incidents or customer needs.o Provide consultancy for the Customer Success Managers (Account Managers), to facilitate business discussions with the customer.o Keep continuous supervision of customer accounts infrastructure, to try to anticipate issues or needs based on customer future initiatives. Show less

San Antonio, Texas Area

Developer of the operating system and app ecosystem for the company's main product line.