Assessing residents’ circumstances and using sound decision making skills to award support based on evidence. Using a systematic and methodical approach to manage a caseload containing complex information in order to implement new initiatives. Sign-posting relevant services to customers face-to-face, on the phone and via email.Providing feedback on service delivery to the customer service management team to help facilitate change. Administrative support, database and file management, handling telephone calls, problem solving. Building empathetic and supportive relationships with residents and colleagues.Negotiating outcomes that benefit both residents and the council.

Continuing to deliver excellent customer service and actively promoting a positive, forward looking, results oriented and customer focused culture. Offering support, guidance, and positive engagement to all members of the team irrespective of roles and responsibilities. Providing feedback on service delivery to the customer service management team to help facilitate change. Administrative support, database and file management, handling telephone calls, problem solving. Building empathetic and supportive relationships with residents and colleagues.Negotiating outcomes that benefit both the residents and the council. Assessing residents’ circumstances and using sound decision making skills to award support based on evidence. Using a systematic and methodical approach to manage a caseload containing complex information in order to implement new initiatives. Sign-posting relevant services to customers face-to-face, on the phone and via email.

Delivering excellent customer service. Actively promoting a positive, forward looking, results oriented and customer focused culture. Offering support, guidance, and positive engagement to all members of the team irrespective of roles and responsibilities. Administrative support, handling telephone calls, receiving meeting attendees, collection of deliveries and overseeing general reception/office duties. De-escalating customer conflicts in a challenging environment and escalating priority and vulnerable users to the attention of management. Sign-posting relevant services to customers both face-to-face and on the phone.

Provide legal oversight on health & safety regulations and technical legal matters.Lead marketing outreach and manage expansion efforts from the US into the UK market.Collaborate with cross-functional teams to ensure alignment on legal, regulatory, and marketing strategies.Support the integration of AI technology in delivering a tailored healthcare journey for users.

Legal document preparation and management. Completing pre-claim checklists and issuing claims and notices of discontinuance as well as filing Judgments. Administrative and scheduling for senior partners. Maintaining regular communication with clients by keeping them informed regarding the status of their cases. Managing basic client enquiries. Lease and case file review. Quick and concise note taking and transcribing.

Greeting customers on point of entry, ascertaining their needs, booking, and scheduling relevant appointments. Answering product related and technical questions with up-to-date knowledge of store and third party offers and promotions. Actively pursued personal learning and development opportunities, while working with management and team members alike, receiving and returning feedback to enable best practice and improve store-efficiency. Logging phone numbers and email addresses to contact business clientele for follow-ups regarding solutions for their commercial needs. Back of house operations including stock control, replenishment, and delivery.

Managing the marketing of the latest pop-up promotions around the country. Brand Ambassador work alongside the co-ordination of safety protocols. Responsible for the health and well-being of attendees, and customers while providing effective risk assessments and emergency response procedures. Maintaining, enabling, and enforcing Covid-19 measures.Stewarding roles for multiple clients, requiring the maintenance of balanced attendee flow, identifying, and promptly addressing signs of overcrowding. De-escalating conflict in partnership with security.

Delivered excellent service, greeting customers warmly and delivering faultless assistance throughout store visits and in turn building loyal customer bases. Strengthened operational efficiencies through improved reporting and stock management. Addressed and corrected sales staff communication issues in tactful and effective manner. Maintained store appearance, including shelving organization, store layout, POS, and visual merchandise planning. Recruited and trained motivated, diligent staff. Reduced process inconsistencies and effectively trained team members on best practices and protocols. Lead well bonded team of employees into smooth transition towards new management; fulfilling duties such as opening store, attending conference calls, both local and regional and ran shifts three-five days a week.

Having completed my iGCSE’s to a high standard, I took the opportunity to tutor students with upcoming exams. I organised weekly study sessions, in groups of four. Co-ordinated with individuals to understand their specific needs and worked together to build development plans to help better their writing skills, critical thinking, and organizational abilities. Encouraged and motivated students to ensure they had the skills and confidence to excel in their classes and exams. Each student achieved a higher grade than expected, with 70% achieving a B or higher.