- Perform numerous transactions (Cash & Non Cash) in a timely and accurate manner- Handle, serve, and provide operational services to clients to ensure high quality of service to meetclients satisfaction within Bank’s procedures & policies.- Comply with all relevant CBE regulations, banking laws, AML regulations and internal bank's policies and code of conduct in order to maintain bank's sound legal position and mitigate any potential risks.- Manage and Safe keeping of all branch's custodies and valuables- Follow-up the execution of clients’ instructions in co-ordination with concerned departments, to ensure proper & accurate service delivery in timely manner.- Communicate and approach all levels of employees and departments.- Ensure adherence to branch and regulator polices, recommendations and CBE Regulations- Aware of bank products and services to support in sales process through Customer referralsto customer service- Aware with Digital channels, and educate customers for using them as per CBE Regulationsfor Digital Transformation

- Handling and Solving Technical and Billing calls Regarding the cable, internet and phone line issues- Dealing with American Clients- Follow up on customer calls- Manage and resolve customers complaints - Meet qualitative and quantitative target- upsell company's products and services

Recruitment and Selection Process

-Planning and Organizing The events from scratch- making decisions regarding any public relations topic....concerning ( Making deals - Ushering - Planning and Organizing Events whether inside or outside the University - solving, controlling and organizing the Members Team problems and activities ) with my head.- Providing consultation and strategies to the head regarding any public relations topic.  Planning publicity strategies and campaigns. Writing and producing presentations and press releases. Dealing with inquiries from the public, the press, and relatedorganizations. Organizing and attending promotional events such as pressconferences, open days, exhibitions, tours and visits and setting meetings with them to make deals. Speaking publicly at interviews, press conferences andpresentations for announcing about any Current or upcoming events,  Providing clients with information about new promotionalopportunities and current PR campaigns progress. Analyzing media coverage. Liaising with clients, managerial and journalistic staff aboutbudgets, timescales and objectives.s team problems and Activities

- Responsible For the Members Team- Consulting with the head to make all the department Decisions

- Very good experience in the field of customer services for a month and half...... - acquainted with all procedures needed to be done to implement a certain service or sell a certain product- acquainted with all data regarding Bank's Products and services - Selling The Bank's Products in the university as a promotion- Dealing Directly with the Clients for offering some Bank's Services and products

- Making deals with any external parties ( Speakers - Sponsors - Catering - Media Sponsors) to be a part of our events in Elder . - Ushering For the prospective Delegates of ELDER .

Seeking for candidates who are consistent with job requirements and Collecting their data and then screen their English Fluency.

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