• Generated higher revenue through strategic business development initiatives at Kikbits.• Managed a team to assist in the growth and success of the company.• Collaborated with key stakeholders to drive business growth and achieve company goals.

• Manage large amounts of incoming phone calls.• Generate sales leads.• Identify and assess customers’ needs to achieve satisfaction.• Build sustainable relationships and trust with customer accounts through open and interactive communication.• Provide accurate, valid, and complete information by using the right methods/tools.• Meet personal/customer service team sales targets and call handling quotas.• Handle customer complaints, and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.• Keep records of customer interactions, process customer accounts, and file documents• Follow communication procedures, guidelines, and policies.• Take the extra mile to engage customers.

• Analyzing and evaluating the current business processes a company has and identifying areas of improvement.• Researching and reviewing up-to-date business processes and new IT advancements to make systems more modern.• Presenting ideas and findings in meetings.• Training and coaching staff members.• Creating initiatives depending on the business’s requirements and needs.• Developing projects and monitoring project performance.• Collaborating with users and stakeholders.• Working closely with senior management, partners, clients, and technicians.• Connect with software engineers and encourage them to apply for a relevant role.

• Developing and sustaining solid relationships with company stakeholders and customers.• Responsible for generating and nurturing leads for the organization using different marketing channels. • Generate new leads using cold calling, email marketing, social media, and other relevant marketing channels. • Analyzing customer feedback data to determine whether customers are satisfied with company products and services.• Identify new business opportunities to generate revenue, improve profitability, and help the business grow. • Providing insight into product development and competitive positioning.• Analyzing financial data and developing effective strategies to reduce business costs and increase company profits.• Conducting market research to identify new business opportunities.• Collaborating with company executives to determine the most viable, cost-effective approach to pursue new business opportunities.• Using email marketing for the promotion of the company’s services and products• Meeting with potential investors to present company offerings and negotiate business deals.

• Responsible for the transportation of business-specific products.• Aid the CEO with his daily work routine.• Schedule appointments and interviews with various vendor organizations.• Responsible for arranging internal organizational meetings between CEO/Directors and company employees.• Assist the organization with tasks related to technology.

• Responsible for the day-to-day operations of the establishment.• Training new employees and assigning them tasks according to their skills and capabilities. • Resolve employee or customer-related issues.

• Manage the establishment and supervise the employees.• Responsibility included hiring and training new employees.• Accounting of sales and purchases of the store items.• Responsible for the daily maintenance of the company’s machinery.

• Operate telephone switchboard to answer, screen, and forward calls, providing information. Taking messages and scheduling appointments.• Greet people entering the establishment, determine the nature and purpose of the visit, and direct or escort them to specific destinations.• Hear and resolve complaints from customers and the public.• File and maintain records.• Transmit information or documents to customers, using the computer, mail, or facsimile machine.• Organizing and managing on-campus events.