Receptionist, Al-Batros citadel resortDECEMBER 2018 – JULY 2020Greet and welcome guests as soon as they arrive at the officeDirect visitors to the appropriate person and office.Answer, screen and forward incoming phone calls.Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures).Receive, sort and distribute daily mail/deliveries.Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).Order front office supplies and keep inventory of stock.Update calendars and schedule meetings.Arrange travel and accommodations, and prepare vouchers.Keep updated records of office expenses and costs.Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing.Tour Operator, TravistaAPRIL 2016 – OCTOBER 2018Negotiating with Nile cruises, restaurants, transportation providers, and other businesses to secure the best possible rates.Coordinating all aspects of group travel, including booking hotels, flights, rental cars, excursions, entertainment, and activities.Reviewing all travel documents to ensure that all details are correct before finalizing arrangements.Organize trips/honeymoon/tours inbound and outbound.Arranging transportation to and from airports, hotels, and event sites.Scheduling sightseeing trips, adventure tours, and other activities for groups.Providing information about hotels, restaurants, entertainment options, and other travel-related topics.Restaurant Supervisor, SpectraJANUARY 2014 – March 2016Planning and delegating work duties to the staff and ensuring that they work according to the compliance of the restaurant business.Overseeing the staff for the smooth running of the restaurant.Assisting the HR team as well as the Restaurant Manager in the hiring process.Training new employees as per their abilities and skills.Inspecting the food and beverage stock level and restock them in a timely manner.Checking with the guest and making sure that they are getting served with the best.Resolving customer complaints in a professional manner.Ensuring customer satisfaction with all the services provided to them.Preparing daily reports and presenting them to the higher management.Managing the outstanding bills and cash inflows of the restaurant.Cashier, SpectraJANUARY 2013 - JANUARY 2014Calculate the cost of products or services.Accept payments.Calculate and return change when required by the payment method.Report issues with equipment.