• Greet and welcome customers as soon as they arrive at the cash counter.• handling cash transactions with customers, scanning goods, collecting payments, issuingreceipts, refunds, change or tickets and redeeming stamps. • Resolves customer issues and answers questions.

• Promoting the bank’s services and products through direct and cross-selling to achieve the bank’s goals and increase its market share in those products• Maintain the relationship with the customers and work constantly on improving it, and ensure that service quality exceeds customers’ expectations and fulfills their needs on a level that ensures preserving those customers• Represent the bank in the exhibitions & campaigns that the bank conducts to reflect the best image of the bank

• Handle many outbound calls from United Kingdom to customers.• Identify the needs of customers, resolve issues, and provide solutions.• organize all conversation records.

• Open and maintain customer accounts by recording account information.• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.• Recommend potential products or services to management by collecting customer information and analyze customer needs.• Manage large amounts of incoming calls.• Keep records of customer interactions, process customer accounts and file documents.• Follow communication procedures, guidelines and policies.• Answer questions about warranties or terms of sale.

• Greet and welcome customers in a pleasant manner.• Facilitate the customer’s transactions in accordance with branch operations procedures.• Complete all transaction documents correctly and in a timely manner.

• Present, promote and sell products/services using solid arguments to existing and prospective customers• Establish, develop and maintain positive business and customer relationships• Expedite the resolution of customer problems and complaints to maximize satisfaction• Achieve agreed upon sales targets and outcomes within schedule

• Calculate the cost of products or services and accept payments.• Answer customer questions about products or services.