Omar M. Email & Phone Number

St. Catherine Parish, Jamaica

Jamaica

*Manage global network security, deploying and administering Palo Alto, FortiGate, and Cisco ASA firewalls, Panorama, and embedded URL whitelisting to safeguard sensitive systems.*Design and deploy firewall rules, user web filtering, and network security solutions to ensure compliance with security policies and regulatory requirements.*Administer Fortinet wireless access points across locations, improving network connectivity and coverage.*Deliver technical support of customer-reported incidents, managing network changes and troubleshooting issues to minimize the downtime of customers’ business-critical systems.*Collaborate with cross-functional teams on network design, expansion projects, and service optimization, driving successful customer outcomes.*Spearhead critical incident response and remediation activities, using ServiceNow to rapidly resolve network and security issues for enterprise customers.*Implement MPLS circuits and network configurations to optimize communications and data flow across distributed environments.

Miami, Florida, United States

*Oversaw the implementation, configuration, and maintenance of VMWare ESXi across customer sites and data centers, improving operational efficiency and scalability.*Managed the deployment, monitoring, and troubleshooting of Dell servers and switches in field operations, improving system performance and reliability.*Coordinated complex problem-resolution efforts, collaborating with engineers to swiftly address and resolve customer issues.*Provided mid-tier technical support, bridging communication between engineers and customers to streamline troubleshooting and service resolution.*Executed the installation, configuration, and management of Dell server and switch hardware, including server racking and stacking across multiple sites.*Enabled remote access support and device configuration for engineers, ensuring efficient resolution of network and hardware issues at customer locations.

Kingston, Jamaica

*Deployed and administered SailPoint Identity Management, CyberArk Privileged Access Management, Cisco and Fortinet routers, VMWare VCenter, and patch management across Windows and Red Hat Linux environments, improving system security, infrastructure scalability, and network performance across multiple sites.*Managed Microsoft Hyper-V virtualized environments for the TAX Administration Jamaica’s digitization project, supporting system scalability and resilience.*Supervised failover storage management configuration for remote sites, ensuring continuous communication with primary systems in critical operations.*Oversaw the upgrade of network infrastructure at multiple locations, replacing outdated Cisco 100 Mbps switches with Gigabit routers to eliminate network bottlenecks.*Coordinated SQL Server database failover deployments at Bank of Jamaica (BOJ) headquarters and remote sites, ensuring high availability and disaster recovery capabilities.*Expanded Dell EqualLogic storage capacity at BOJ, leveraging strong administration expertise to optimize storage management for future growth.*Troubleshot complex connection and database access issues, providing seamless user access to applications across island-wide locations.*Mentored junior team members in user training initiatives for TAJ’s digitization application, ensuring successful system adoption.

Jamaica

Red Hat Linux AdministrationIBM AIX AdministrationVMWare VSphere AdministrationCyberArk - AdministrationEnterprise Patch Management Nessus Vulnerability Scanning and Remediation

Downtown, Kingston

Windows And Linux Server Remediation and Network ScanningNetwork Enumeration and Asset Tracking

Jamaica

Completion of RED HAT Administration I and II

Nethersole Place, Down Town Kingston Jamaica

Dell EqualLogicWindows Server 2016MS SQL Server 2016 - Infrastructure Implementation

Jamaica

*Managed administration and optimization of Windows and Linux operating systems, supporting highly complex enterprise environments.*Led VMWare virtualization infrastructure, deploying Windows virtual workstations and servers to enhance operational efficiency.*Oversaw wireless network administration, identifying and decommissioning rogue wireless devices to ensure secure and stable connectivity.*Administered the airport’s notification and flight scheduling systems, ensuring seamless communication and operational coordination.*Collaborated on the implementation of a Cisco VOIP solution for the airport, working with Digicel to enhance communications infrastructures.*Completed training and administration of Telephony Interface Management (TIM), managing Cisco IP phones across the enterprise.*Participated in the deployment of a parking management solution in collaboration with a Spanish company, streamlining customer parking operations at the airport.

Utech - Jamaica

*Delivered comprehensive training in the subjects of Cisco CCNA exam preparation, Linux operating system training, and Microsoft Word, Excel, and Outlook for users from various companies across the region.

Kingston, Jamaica

*Gathered and documented user issues related to a customized time management application, worked with developers to implement and test modifications that improved application performance, iterating on application improvements to maximize system functionality and ensure excellent user experiences.

St. Catherine, Jamaica

*Led a team of five software developers in charge of all aspects of planning, design, development, and testing of a school management application.