Omar Murad Email & Phone Number

Louisville, Kentucky

Perform complex troubleshooting and resolution of inbound telephone repair calls.Perform highly complex troubleshooting of telephone customer care issues (e.g. provisioning issues, switch related issues, and network related issues)Provide advanced problem diagnosis, resolution and follow-up for inbound telephone customer reported issuesUpsell products and services, including all three lines of business; Telephone, H.S.I. & CableMonitor reports of unusual switch, provisioning, and network activity; Identify abnormal trends and troubleshoot; Communicate abnormal trends and escalate to supervisorDisposition trouble tickets (e.g. assigning or reassigning as critical, major outage, minor outage, etc.)Coordinate resolution of trouble tickets with other departmentsInitiate and implement appropriate changes within the telephone switchResolution and follow-up of escalated telephone customer service calls,

Louisville, Kentucky Area

Counted cash drawers and made bank deposits.- Hired, trained and evaluated personnel in sales and marketing.- Examined merchandise to verify that it was correctly priced and displayed.- Increased profits through effective sales training and troubleshooting profit loss areas.- Reported to the district manager regarding all store and staff issues.- Implemented a new ordering process and identified poor work habits to improve process effectiveness.- Generated repeat business through exceptional customer service.- Answered customer questions regarding store merchandise, department information and pricing.- Created visual marketing and styled window displays.- Completed stock orders and managed inventory levels. - Alerted customers to upcoming sales events and promotions. - Completed all point of sale opening and closing procedures, including counting the contents of the cash register. - Handled all customer relations issues in a gracious manner and in accordance with company policies. - Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.- Answered customer telephone calls promptly and in an appropriate manner.

Amman-Jordan

• Main responsibilities, But Not Limited to:- Led sales forecasting, market trend evaluation and segment strategies.- Negotiated prices, terms of sales and service agreements.- Presented innovative digital media marketing presentations to executive decision makers.- Enhanced marketing exposure through effective website content management and direct correspondence with potential clients.- Quoted prices, credit terms and other bid specifications.- Uncovered and qualified prospects and sales opportunities in targeted markets using external resources.- Maximized revenues in several programs by implementing creative sales training techniques.- Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations.- Researched clients' business issues and goals to offer appropriate solutions.- Executed calling campaigns targeting direct end-user prospective accounts. • Responsibility in supporting human resource operations:- Supported human resources staff with new hire orientations and monthly departmental meetings.- Entered personnel and subcontractor data into a central database.- Gathered personnel records from all employees from each department.- Reviewed human resource paperwork for accuracy and completeness by verifying, collecting and correcting additional data.- Edited job position announcements before authorizing a post.- Supported management in developing and implementing personnel policies and procedures.- Hired employees and initiated the new hire paperwork process.- Posted positions through approved recruitment channels.- Pre-screened all resumes prior to sending them to corporate hiring managers for consideration

Amman - Jordan

• Main responsibilities, But not Limited to:- Developed and maintained long-term relationships with policyholders and small business entities.- Identified and qualified customer needs, developed sales strategies and negotiated and closes profitable projects with a 85% success rate.- Researched and customized service proposals for clients.- Oversaw sales forecasting, goal setting and performance reporting for all accounts.- Negotiated prices, terms of sale and service agreements.- Created proposals for new and repeat customer business transactions.- Contacted regular and prospective customers to explain product features and solicit orders.- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.- Promptly resolved all customer requests, questions and complaints.- Contacted customers by phone and email in response to inquiries.

Amman Jordan

Calculated premiums and established payment methods for sales.- Evaluated leads obtained through direct referrals, lead databases and cold calling.- Finalized sales and collected necessary deposits.- Negotiated new and renewal production goals with business development manager.- Met with prospective customers and business owners in their homes, businesses and other settings.- Followed up with customers on unresolved issues.

Amman Jordan

man, Jordan - Entered numerical data into databases in a timely and accurate manner.- Added new material to file records and created new records.- Assisted with receptionist duties, file organization and research and development.- Graded tests and papers and recorded grades for teaching staff.- Coordinated communication between students and school administration to create an effective and culturally-sensitive learning environment.- Assisted department head in ESL and ILA test process and registration. - Administered and graded tests and assignments to evaluate student progress.

English Language Certificate, English

Bachelor'S Degree, Computer Information Systems