Omar Murad Email & Phone Number

Louisville, Kentucky

Perform complex troubleshooting and resolution of inbound telephone repair calls.Perform highly complex troubleshooting of telephone customer care issues (e.g. provisioning issues, switch related issues, and network related issues)Provide advanced problem diagnosis, resolution and follow-up for inbound telephone customer reported issuesUpsell products and.

Louisville, Kentucky Area

Counted cash drawers and made bank deposits.- Hired, trained and evaluated personnel in sales and marketing.- Examined merchandise to verify that it was correctly priced and displayed.- Increased profits through effective sales training and troubleshooting profit loss areas.- Reported to the district manager regarding all store and staff issues..

Amman-Jordan

• Main responsibilities, But Not Limited to:- Led sales forecasting, market trend evaluation and segment strategies.- Negotiated prices, terms of sales and service agreements.- Presented innovative digital media.
• Responsibility in supporting human resource operations:- Supported human resources staff with new hire orientations and monthly departmental meetings.- Entered personnel and subcontractor data into a central database..

Amman - Jordan

• Main responsibilities, But not Limited to:- Developed and maintained long-term relationships with policyholders and small business entities.- Identified and qualified customer needs, developed sales strategies and.

Amman Jordan

Calculated premiums and established payment methods for sales.- Evaluated leads obtained through direct referrals, lead databases and cold calling.- Finalized sales and collected necessary deposits.- Negotiated new and renewal production goals with business development manager.- Met with prospective customers and business owners in their homes, businesses.

Amman Jordan

man, Jordan - Entered numerical data into databases in a timely and accurate manner.- Added new material to file records and created new records.- Assisted with receptionist duties, file organization and research and development.- Graded tests and papers and recorded grades for teaching staff.- Coordinated communication between students and school.

English Language Certificate, English

Bachelor'S Degree, Computer Information Systems