Omar Murad Email & Phone Number

Nashville, Tennessee, United States

- Provide professional phone, and email, support to MEDHOST clients for all modules,production and beta, while assessing the Customer’s business need or problem, using on-linetools and analytical thinking to diagnose and resolve the issue or business need.- Responsible for accurately logging information into Salesforce, while retaining ownership ofcalls, and following up with customers frequently with current updates until a resolution isreached.- Research open issues thoroughly and quickly move those issues toward an accurate resolutionby using resources such as Windows Event Viewer, MEDHOST Logs, and Command Line Code.- Develop a thorough working knowledge of each MEDHOST application (EDIS, BusinessIntelligence, PIMS, and YourCareCommunity) and the platforms and operating systems(Windows 7, 10, and Windows Server) utilized. Use various software utilities (SQL Server, HL7Interface, Corepoint Integration Engine, Citrix, etc).- Work with Quality Assurance for beta testing program changes, new releases, or userdocumentation.- Deployment of software as necessary to meet the business needs of customers.- Mentored frontline analysts through challenging situations by providing training and sharingknowledge base.

Irving, Texas, United States

- Implemented Trend Micro cyber security products such as Apex One and Deep Security earning a certification that covers basic architecture of the on-premises Deep Security solution, deployment options, protection modules, policy configuration, and administration of the system. - Constructed a fully functional network by assigning IPs and gateway that is able to communicate across all devices via Linux console commands.- Performed an Incident Investigation using Process Explorer, Event Viewer, and various Trend Micro products such as Deep Security, Apex One, and Deep Discovery Inspector.- Practiced AWS by building various environments using AWS services such as IAM, EC2, S3, VPC, and Lambda.