Created and scheduled appointments for customers interested in receiving test for covid-19 and billed insurance/out-of-pocket accordingly using DrChrono.Communicated with customers via email, phone call, and even the live chat feature built into the mobile application to assist customers with any problems/issues they were experiencing and created support tickets using jira to further escalate when needed.Faxed CMR reports to the counties public health department whenever patients were tested positive for covid-19 and followed contact-tracing protocol to prevent any additional outbreak.Inputting customer test results within 24-48 hours after covid-19 tests were taken and sent customers PDF reports of their results.Verifying customer insurance and determining eligibility for covid-19 testing. Sending patients to doctor queue for consultations and medical concerns they needed discussed.Navigating through several spreadsheets and websites looking for any lost or missing customer information.

Developed strategic relations with customers to provide them with high quality and standard video production support.Trained customers with social media marketing and video project development.Supported customers on technical and business solutions that can streamline their work-flow during and after event production.Responded to customer support issues on Jira and escalated them to different support groups if necessary.Communicated with customers on Discord or Slack.

Supported customers on Over The Top devices to receive live and on-demand videos.Responded to technical setup and configuration of customers’ end-devices. Created technical support documents to be used for internal use. Responded to customer support issues on Jira and escalated them to different support groups if necessary. Communicated with customers and partners on Discord.