Omar Reda Email & Phone Number

Cairo, Cairo Governorate, Eg

الجيزة أكتوبر 6 مصر

- Responded to requests for technical assistance in person, via phone, and electronically to diagnose and resolve technical and hardware issues- Administered users' machines remotely using SCCM- Deployed user's OS using MDT and WDS, ran daily reports to set the action plan needed to fix any alerts or problems on user's machines- Used Kaspersky and WSUS console to check windows and antivirus updates status on user's machine and pushed updates as needed- Administered help desk software (Manage Engine, SCCM, MDT, WSUS, WDS, etc.)- Recommended active directory group policies needed to control user's behavior to enhance the overall machine performance- Visited user locations (HQ) for technical assistance, hardware installations, or opening new locations- Logged all help desk interactions and prepared activity reports for resolved and closed tickets- Tracked and routed problems, requests, and documented resolutions- Followed ISMS policies, procedures, and ISO 27001 - 20000 procedures- Managed print server and shared folders server- Supported Raya Nigeria and Tanzania branches- Created shared folders and assigned permissions- Created emails on Azure Admin Center and reset authentications on Admin Center MS 365- Managed all computers on CMDB Asset System

الدقي

CCNA ||CCNP|| MCSA || BGP || MPLS ||FIREWALL ||CLOUD----------------------------------------------------------Job description :-• Working on AD (Add user – delete user – change password).• Dealing with (VLANs – Trunking – Aggregation Link – Port security).• Design, implement, and administer appropriate solutions for the operation of the network and security infrastructure (Palo Alto).• Good Understanding of TCP/IP networking.• implement, and maintain complex network architectures, including LAN, WAN, WLAN, and VPN solutions.• manage network devices such as routers, switches, firewalls, load balancers, and VPN concentrators.• network troubleshooting to diagnose and resolve issues• network protocols and technologies, including TCP/IP, BGP, IPSEC, SDWAN, OSPF, VLANs, MPLS, QoS, DNS, DHCP, etc.Palo alto firewall ---------------------------------TCP/IP , STP , DTP , Switching , vlan , svi , DHCP , routing, rip , ospf , eigrp, BGP , MPLS , Channel-group , NAT , windows server, windows 10 - windows 7 , Group policy, file share, WSUS , Back up , recovery,