floating hotel manager

*Represents the whole management during the night shift ,also provide leadership and support to all members of the night shift staff to enforce the hotel standard of excellence in all areas supervised.*Direct and oversee all the hotel operation during the night shift to ensure the guest satisfaction and safety.*Assist front office manager in ensure the efficient and smooth overall day to day operation of the front desk including (operator- reception- reservation-guest relation- and concierge)*Manage and monitor the activities of all employees of the front office department, making sure that they are applying the policy and procedures of the hotel to achieve the guest satisfaction, *To handle any problem through the normal progression.*Conduct briefing for all staff during night shift and inform all overnight staff of nightly activities.*Great guests upon arrival and ensure that they are escorted to the rooms.*Check the accommodation; making sure any special requests are carried out accordingly.*Manage the whole night shift staff, making sure that all of them are performing the tasks assigned to them. And coordinate front office activities with all other departments.*Making sure that the lobby area and the all pubic area are kept clean and tidy.*Seeing to accommodation and transportation of overflow guests during the full occupancy period and this effort must be coordinated with FOM or MOD (manger on duty) prior to shift start.*Monitor and develop team member performance, supervise schedule and training.*Make sure that the daily night run is accomplished in timely fashion by night auditor, and to be able to perform the all night audit if needed.*To prepare the following reports (Manager flash report – Daily overview – Market segment – Morning statistic report- Guest service center –Forecast of 10, 30, 90 days – yearly forecast report and Competition) to be handled to General manager.

*Represents the whole management during the night shift ,also provide leadership and support to all members of the night shift staff to enforce the hotel standard of excellence in all areas supervised.*Direct and oversee all the hotel operation during the night shift to ensure the guest satisfaction and safety.*Assist front office manager in ensure the efficient and smooth overall day to day operation of the front desk including (operator- reception- reservation-guest relation- and concierge)*Manage and monitor the activities of all employees of the front office department, making sure that they are applying the policy and procedures of the hotel to achieve the guest satisfaction, *To handle any problem through the normal progression.*Conduct briefing for all staff during night shift and inform all overnight staff of nightly activities.*Great guests upon arrival and ensure that they are escorted to the rooms.*Check the accommodation; making sure any special requests are carried out accordingly.*Manage the whole night shift staff, making sure that all of them are performing the tasks assigned to them. And coordinate front office activities with all other departments.*Making sure that the lobby area and the all pubic area are kept clean and tidy.*Seeing to accommodation and transportation of overflow guests during the full occupancy period and this effort must be coordinated with FOM or MOD (manger on duty) prior to shift start.*Monitor and develop team member performance, supervise schedule and training.*Make sure that the daily night run is accomplished in timely fashion by night auditor, and to be able to perform the all night audit if needed.*To prepare the following reports (Manager flash report – Daily overview – Market segment – Morning statistic report- Guest service center –Forecast of 10, 30, 90 days – yearly forecast report and Competition) to be handled to General manager.

To make daily briefing with the all front office staff prior shift start.*Supervise front desk operations during the shift to consistently high standard.*Distribute the tasks to my colleagues.*Assist in providing staff with ongoing coaching, training and development. *Make sure that the whole guest supplies are well stocked.*Make sure that we achieved the high level of customer satisfaction from arrival to departure to achieve the guest satisfaction.*Ensure shift team has an up to date knowledge of hotel products, services and pricing along with any special promotional offers.*Advise the shift team of any special events or VIP guests in the hotel that day.*Be aware how to control the fire panel and have full working knowledge of fire, Health and Safety regulations in line with the hotel policy.*Be aware of daily availability and daily selling strategy.*To be fully aware about the rate level to be sold in daily basis and occupancy levels, availability, promotions, services and facilities.*Ensure that the banking balances at the end of the shift and ledger bills have correct backup attached.*To be cooperative to sell all product of the company including F&B events –Up selling and reduce the waist material and reusing for cost.*Ensure that reception uses the guest name whenever possible and extends warm and friendly greeting to all guests, paying particular attention to regular guests.*Liaise closely with other departments ensuring that relevant information is communicated promptly and accurately.*Ensure full handover is given at the change of shift.*Liaise in all circumstance with the front office manager ensuring good communication.

*Receive from previous shift all relevant information's and ensure that the lobby area is clean.*Check the hotel key inventory- fax – Internal and external line of the hotel.*To print the backup report to be ready on the desk in case of system down. *Ensure that the closed day is completed and reports are printed and distributed.*Check the VIP, birthday list and ensure that all treatments have been done.*Welcoming the guest in a good manner.*Follow up on all out of order and out of service rooms with HK.*Perform Check in & check out, Room Change procedures and ensure all data are entered into hotel system in accordance with reservations, Closing PM& City ledger.*Inform HK by all room changes, Late C/Out, Stay over, Early departure and any further requested related. Also check HK report and resolve any room discrepancies.*Good dealing with the guest request and complains.*To have good communications and telephone manners.*Assignment and block rooms. *Print trace report, review room changes and late C/Out and take any necessary action.*Ensure that all guest profiles are filled properly according to the hotel standard.*Closing the shift cashier and clear hand over to the next shift.